Regional Quality Manager - Warranty

Forvia, a sustainable mobility technology leaderWe pioneer technology for mobility experience that matter to people.Your mission, roles and responsibilitiesQuality Excellence in Advanced Problem Solving (Six Sigma)Facilitate Advanced Problem Solving competencies (8D, Six Sigma Problem Solving) Support teams in problem solving through application of statistical methods to facts and dataProblem Statement & Root Cause AnalysisQuality tools like Ishikawa diagram, Box diagram, Pareto diagram, Hypothesis evaluation, Design of Experiments are applied as relevantUse of Minitab (or alternative software) for statistical analysisApplication of QRCI or 8D where relevantSix Sigma methodology to be followed when escalated from 8DEnsure capture of “Lessons Learned” for sharingGreen Belt & Black Belt training programUse / review / coach team in statistical methods of data analysisReview appropriate measurement systems for data collection and analysis are being applied by the teamsIdentify equipment and tooling concerns that may contribute to inefficiencies, to propose potential improvements during product developmentConfirm correct construction of Design of Experiments or ANOVA for problem analysisCustomer Warranty ManagementLed warranty team & plants with interaction with customer warranty network to monitor, investigate and lead resolution of final customer complaint related to product issueManage the relation with the customer for collection and return of warranty parts. Review at customer return centers monthlyEvaluate and forecast the warranty cost based on customer feedback and serial life team input. Develop and present executive level warranty summaries at regular intervalsDevelop, implement, and manage Warranty Cost Reduction programs to reduce financial exposure of FaureciaDevelop and implement statistical analysis and early prediction of failure trends for all productsSupervise and coach Warranty Engineers, who will track, predict, analyze and report vehicle warranty cost and claim performanceAnalyzes customer warranty policies and update/develops internal procedures and instructions to meet their requirementsReport on monthly performance, trends, pareto and corrective actions Collaborates with Engineering, Manufacturing, Purchasing and Quality functions for warranty part failure and analysis and problem solvingLiaise with Engineering requesting ECR's and driving improvements to warranty related issuesEnsure timely response to customer based upon root cause analysis and proposed resolution Track corrective action implementation timing with clean point to measure the effectiveness of the corrective actionYour profile and competencies to succeedBacholer's degree with a preference in EngineeringMinimum 3 years of warranty experienceFamiliar with OEM customer portals such as Ford, GM, Stellantis Certification as a Six Sigma Green or Black Belt - preferredExperience working within a matrixed organizationAbility to work independently with minimal directionAble to travel throughout Metro Detroit on a regular basis with quarterly travel to MexicoVisa sponsorship is not available for this position now or in the future.#FORVIA2026 What we can do for youAt Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies. We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development. We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count. We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility. Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world) We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans. Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy. Why join usFORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry.With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 157,000 people in 43 countries. You'll find our technology in around 1 out of 2 vehicles produced anywhere in the world.In June 2022, we became the 1st global automotive group to be certified with the SBTI Net-Zero Standard. We have committed to reach CO2 Net Zero by no later than 2045.As technological innovation and the need for sustainability transform the automotive industry, we are ideally positioned to deliver solutions that will enhance the lives of road-users everywhere.Department:Quality