Member Services Coordinator

Be a part of dynamic and mission driven team at the Wellmark YMCA - 180k sq ft branch - that is part of the YMCA of Greater Des Moines!

Job Description

GENERAL FUNCTIONS:
This position is responsible for creating a positive, member-focused culture, facilitating member involvement and relationship building and serving to exceed expectations. This is carried out through role modeling, establishing expectations, communicating, and making decisions that are consistent with this culture. The Member Service Coordinator leads a team of both staff and volunteers which serves as one of the first connecting points a member and/or potential member has to the YMCA.

Qualifications

EDUCATION/EXPERIENCE REQUIREMENTS:

• Ability to read, write, and perform simple mathematical functions

• Must be at least 21 years of age

• Completion of high school or equivalent

• One to three years of supervisory experience and/or team leadership

• One to three years of experience in a customer service role

• Demonstrated skills in a Google Workspace or Microsoft Windows environment

• Previous experience with Customer Relations Management (CRM) Software is preferred

PHYSICAL REQUIREMENTS:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the responsibilities of this position, the employee:

• Is regularly required to talk and hear, sit, stand, walk, reach with arms and hands, use hands and fingers to handle and feel.
• Is regularly required to use a computer and be able to communicate using a computer and mobile device.
• The employee is required to be able to move around the work environment.
• Occasionally required to climb or balance and to stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds of weight.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.

Essential Functions

• Serve as a role model for staff, members and volunteers by demonstrating the Y values and the Y voice through actions and communications.

• Create a work environment of ownership and accountability for staff members and members.

• Serve as a key member connection point for relationship building, general information, and customer service.

• Promote member engagement by encouraging involvement in related Y programs and small communities.

• Perform membership administrative functions including membership sales, financial assistance, membership changes, program registrations and membership accounting functions and processes.

• Build, lead, develop and train a staff team that genuinely cares about the needs of our community and our members and works to exceed expectations every day.

• Assist in the development and distribution of materials and communication to market and promote programs encouraging member engagement.

• Manage planned budget and information for assigned area to ensure revenue and expenses are consistent with approved budget plan.

• Perform additional duties as assigned by supervisor or designated staff person.

Cause-Driven Leadership Competencies

• Critical Thinking & Decision Making
• Engaging Community
• Inclusion
• Communication & Influence
• Developing Self & Others
• Emotional Maturity

Ymca Careers
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