Business Analyst

Title: Business Analyst

State Role Title: Policy Planning Spec I

Hiring Range: Commensurate with experience

Pay Band: 4

Agency: Department of Taxation

Location: Westmoreland

Agency Website:

Recruitment Type: General Public - G

Job Duties

Virginia Tax is seeking a Business Systems Support Analyst to support our paper return and payment processing operations. This position serves as the business systems support analyst for the processing of paper tax returns, payments and documents, both business and individual, within the prescribed standards of timeliness and accuracy. Tax Processing is responsible for the annual processing of over 14 million tax returns and 8 million payments which help ensure refunds are issued timely and critical Government operations, such as education, public safety, and programs for those in need, received the necessary funding.


As a Business System Support Analyst, you would become part of a dedicated team. You would provide support by:

• Reviewing and testing forms to ensure vendor submissions meet departmental standards.

• Create training manuals and job aids based on legislation and process improvements.

• Providing production support for the data entry system by responding to inquiries, analyzing, reporting and recommending solutions.

• Developing business requirements and test scripting for the system modifications.

• Providing functional analysis and testing support

• Run daily reports and reconcile results

Join Virginia Tax and support our paper return processing system and activities by:

• Researching, gathering system data and documenting results.

• Performing business analysis and problem solving.

• Developing instructions and guides.

• Testing software applications

• Developing and maintaining documentation.

Anticipated hiring range is commensurate with experience up to$70,388

This position is located in Richmond, VA at our Westmoreland Street location.

This position will become eligible for up to two telework days per week after first year of employment is completed.


As a member of the Virginia Tax team, you can expect additional benefits such as:
• Job stability and quality of life! Enjoy your work/life balance with flexible schedule options.
• 12 Paid State holidayson top of vacation, sick, volunteer, and personal leave!
• Comprehensive and affordablehealth benefits.
• Got student loans? You may be eligible for thePublic Service Loan Forgiveness program.
• Participation in the Virginia Retirement System,VA 457 Deferred Comp, andmore.


At Virginia Tax...


We are dedicated, resourceful individuals who strive to exceed our customers' expectations.Not only do we serve the public, we are the public. We are a part of a community that cares about and celebrates each other, who promote opportunities for growth within a stable environment, and support a healthy work-life balance.


What we do matters. So do you.


Minimum Qualifications

Knowledge and experience in Business Analysis


Experience researching, gathering data, documenting and reporting results


Ability to analyze information, assess, draw conclusions and make recommendations


Experience developing instructions and guides


Experience with testing software applications, systems and/or processes


Additional Considerations

Experience with tax or financial software/computer programs


Ability to work independently and ability to make sound decisions


Ability to communicate effectively with internal and external customers


Ability to follow written and verbal procedures


Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

All Virginia Tax employees must be current with filing their tax returns ensuring they were filed in compliance with established laws, rules and regulations.


Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history, tax compliance, and DMV driving record (if applicable) checks.


The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours.

Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race, sex, color, national or ethnic origin, religion, genetics, age, veteran status, political affiliation, or disability.


Reasonable accommodations are available to applicants with disabilities, if requested, during the application and/or interview process. If accommodations are needed, please contact Human Resources at View phone number on click.appcast.io.


Virginia Tax participates in E-Verify.


Consideration for an interview is based solely on the information within the application and/or resume'.


In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link:Career Pathwaysfor Individuals with Disabilities, or call DARS at View phone number on click.appcast.io, or DBVI at View phone number on click.appcast.io.


Contact Information

Name: Virginia Tax Talent Acquisition Team

Phone: View phone number on click.appcast.io


Email: View email address on click.appcast.io


Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer