Operations Training Manager

ASR Group is the world's largest refiner and marketer of cane sugar, with an annual production capacity of more than 6 million tons of sugar. The company produces a full line of grocery, industrial, food service and specialty sweetener products. Across North America, ASR Group owns and operates six sugar refineries, located in Louisiana, New York, California, Maryland, Canada and Mexico. In Europe, the company owns and operates sugar refineries in England and Portugal. ASR Group also owns and operates mills in Mexico and Belize. The company's brand portfolio includes the leading brands Domino, C&H, Redpath, Tate & Lyle, Lyle's and Sidul.

OVERVIEW

The Operations Training Manageris responsible forleading/supervising a team of three Operations Trainers in the creation, coordination, deployment, and assessment of technical and operational training across the site to build employee competency and capability. Possessing a broad background in manufacturing operations, the role coaches the Operations Trainers and the production line/area-based trainers to deliver on-the-job training (OJT) to new employees, as well asdevelopsand continually refines training content for production employees. This role spendssignificant timeengaged with our production floor operators/supervisors and departmental trainers toensurestandardization of training and identification of improvement opportunities.This role sits within theOperations Trainingteam and isalsoresponsible for using Lean Manufacturing tools to drive sustained improvements.

POSITION RESPONSIBILITIES

• Manage a team of three Operations Trainers.

• Coordinate efforts with otherOperations Training Managersto ensure standard practices are followed across all sites.

• Partner with Operational Managers to design,develop and support thedelivery and evaluation of technical training programs for the Refinery.

• Partner with cross-functional teams to develop andmaintainstandardized work instructions.

• Collaborate with cross-functional team to create interactive, accessible training in multiple formats including written SOPs, PowerPoint with photos and annotations, and video with annotations that achieve a consistent delivery of information.

• Deliver "Train the Trainer" courses and provide on-going coaching support to operators and job coaches providing OJT to new employees.

• Maintain skill matrix and recertification timeline.

• Coordinate with Department leadership to createtrainingscheduleby area.

• Track agreed Training KPIs for the site.

• Support Continuous Improvement projects by providing guidance on process standardization to help sustain improvements.

• Audit and spot-check work instructions and training materials, correcting compliance gaps asidentified.

• In partnership withHR,Continuous Improvement and Learning & Development, ensure consistency of application of training across the business andmaintainalignment with corporate learning strategy.

• Support operational goals byidentifyingand addressing training gaps.

• Assistwith the implementation of CAPEX projects in relation to timetables of training,familiarizationand learning curves. This could requiretravelto the equipment manufacturer for training and the capture of training materials.

• Promote common Lean Manufacturing tools such as 5S and Short Interval Control.

• Drive Continuous Improvement in all Technical Learning & Development processes.

• Use and support end usersas a Subject Matter Expertof the company's Learning Management System (SuccessFactors).

WORK EXPERIENCE

• 5+ years of relevant industry experiencerequired, particularly in a food processing,packagingor maintenance role.

• At least 4 years in a Learning and Development role strongly preferred.

• 2+ years of Manufacturing Supervisory/Leadership experiencerequired.

• Working knowledge of common training methods and adult learning theory.

EDUCATION REQUIREMENTS

• BA/BS degree preferred.

• Experience developing operational training in a refining/food manufacturing environmentrequired.

• SixSigmabackgroundpreferred.

• Instructional Design experience preferred.

KNOWLEDGE & SKILLS

• Relevant industry experience.

• Understanding ofLean Manufacturing principles.

• Good understanding of relevant Health & Safety legislation and regulations.

• Detailed experience or relevant work processes and safe use of equipment.

• Strong relationship building and excellent written/verbal communication skills.

• Strong organizational skills with the ability to work independently, meet tight deadlines, and succeed in a demanding environment.

• Proficient in Microsoft Office, Microsoft Word, Excel,PowerPointand Outlook.

• Knowledge of Training Within Industry (TWI) methodologies, including Job Instruction (JI), Job Breakdown Sheets, and standardized work practices.

LOCATION OF ROLE

• Baltimore, MD

SALARY PAY RANGE:

$94,000 - $174,000 plus bonus.

The pay rate for the successful candidate will depend on the candidate's qualifications and prior experience.

Benefits include healthcare (medical, dental, vision, prescription drugs) available the first of the month following 30 days of employment, 401(k) with match, life insurance, AD&D, short-term disability, vacation, holiday and sick time.

We are an equal opportunity employer. We do not discriminate on the basis of race, color, creed, religion, gender, sexual orientation, gender identity, age, national origin, disability, veteran status or any other category protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.