CI/OT Specialist

WHAT IS DELEK? WHAT DO WE DO? We are a boutique-sized diversified downstream energy company with a range of assets, including petroleum refining and logistics. Our refineries in Texas, Arkansas, and Louisiana have a combined crude capacity of 302,000 barrels per day Our logistics business currently owns and operates 720 miles of crude and product pipelines, a 600-mile crude oil gathering system, and storage tanks and terminals. DELEK BENEFITS: We offer fantastic benefits that include up to a 10% match on 401K on your hire start, with a vesting timeline of only one year, along with medical benefits that start on day one with a 30% premium rebate annually! We value your well-being and all employees now have access to the Calm app for FREE, which is used for meditation, stress management, and better sleep. Through our performance management program, you can earn additional annual incentives as you set and achieve goals. Our pay for performance culture motivates our employees to improve Delek’s year-over-year company, business unit, and individual results. With some of the highest bonus payouts in recent years, we know that our success is due to our talented and dedicated team. We are looking for individuals like you to help us continue this momentum and bring new ideas to the table. At Delek, you will have the opportunity to make an impact and grow your career in a supportive and innovative environment. JOB SUMMARY Develops effective relationships with business units, divisions, or groups of users. Ensures required IT/OT services are identified, developed, and supported to the satisfaction of the business unit/division. Establishes and maintains service level agreements and is the main point of contact for all service issues. Configures, installs, maintains, and upgrades computer systems hardware and software. Coordinates escalations with 3rd party resources and vendors. Collaborates with technology resources, leadership, and customers to develop solutions to business challenges that ensure the safe, compliant, and reliable operations of company assets. EDUCATION AND EXPERIENCE 4 year / Bachelor's Degree (Required) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Two (2) or more years Experience in a related field (Required) No Licensure or Certification Required. JOB REQUIREMENTS Relationship Management Communication Solution Delivery Methodology Issue Management Project Management Business Acumen Reporting Occasional work outdoors for those located at a refinery (Refinery sites may have additional safety requirements), Ability to lift up to 50 pounds, Must be able to squat and stand repeatedly during workday, May need to help move equipment and work in small office spaces. Supports end user access to corporate hardware and software Maintains a professional relationship with the Delek's business units to ensure alignment to assist them in reaching their goals Develops effective work relationships at various job levels with different business units to ensure strategy is aligned across the organization Understands and applies the various IT methodologies which include project management, service management and system architecture Leverages IT Information Library (ITIL) process such as Service Operations, Change Management and Problem Resolution to manage new services that deliver enterprise value Hardware management to include, IT and OT systems at assigned site(s), ensuring system availability, backup, and disaster recovery Administers IT and OT systems and acts as a key resource for execution of projects and operational initiatives While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required. CORE COMPETENCIES CHANGE AGILITY (LEVEL 2 SUPPORTING): Identifies, initiates, and adapts to organizational changes that foster enhanced effectiveness, efficiency, safety, and ultimately business results. COLLABORATION (LEVEL 2 SUPPORTING): Sees connection points across the organization and partners effectively with others to achieve common goals. DECISION MAKING (LEVEL 2 SUPPORTING): Selects a course of action to reduce risk and uncertainty and create optimal outcomes. DRIVE FOR RESULTS (LEVEL 2 SUPPORTING): Drives to achieve challenging performance objectives. TEAM BUILDING (LEVEL 2 SUPPORTING): Builds trust, fosters openness, and provides support. As the manager of a team, selects and motivates a strong team. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Disabled/Veterans. #J-18808-Ljbffr