Workday Benefits Analyst

Role Description

We’re growing our North America Benefits Operations, which deploys and provides ongoing support to Strada clients. As a Benefits Analyst, you will support Benefits implementations and ongoing technology service delivery to clients and teams within Strada Global.

• Collaborates with the client to resolve requests they may have related to a project or an escalated employee issue.
• Resolves cases and/or systematic edits for our clients’ employees.
• Works daily with other Strada colleagues, third-party providers, and client contacts to ensure seamless process delivery for our clients’ employees.
• Manages own work and communicates status to team.
• Understands how to utilize the data in Workday to perform root cause analysis and trending for continuous improvement opportunities.
• Creates tickets as needed and follows up on the status, reporting back to the appropriate team member.
• Demonstrates quality assurance fundamentals by reviewing/executing test plans to ensure system specifications are as expected.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Strong analytical and problem-solving skills with attention to detail.
• Experience working in a virtual, team-oriented, collaborative environment.
• Strong client-service orientation.
• Self-starter who demonstrates discipline and motivation in all aspects of job performance.
• Ability to effectively prioritize and execute tasks while under pressure.
• Excellent verbal and written communication skills and the ability to interact professionally with internal and external contacts.
• Experience working with tools to manage workflow/issue tracking (e.g., Atlassian Jira) is a plus.
• Knowledge of Employee Benefits is a plus.
• Workday experience is a plus.

Benefits

• Health coverage.
• Wellbeing programs.
• Paid leave (vacation, sick, parental).
• Retirement plans.
• Learning opportunities.
• And more.