Benefits Analyst

Role Description

Iron Mountain is seeking a detail-oriented and customer-focused Benefit Analyst – Benefits Administration and Service Excellence to join our Benefits Administration and Service Excellence team. In this role, you will be responsible for the accurate and compliant execution of benefit configuration, vendor billing, escalated customer service support, and financial operations across the United States and Canada. You will work closely with a dedicated group of Total Rewards, Human Resources Service Delivery, and Center of Excellence professionals to ensure high-quality service delivery, seamless standard operating procedures, and strict operational compliance.

What You’ll Do

• Benefits Administration & Financial Operations: Manage Purchase Order setup, handle comprehensive billing workflows for all United States and Canadian benefit vendors, and support the Annual Open Enrollment execution.
• Service Excellence & Tier 2 Support: Resolve escalated employee and vendor benefits inquiries, managing advanced cases within the ServiceNow platform with high-quality customer care.
• Systems Configuration & Communications: Partner with internal cross-functional teams to draft, review, and test system configuration requirements and design targeted, employee-facing benefits communications.
• Compliance & Data Analytics: Maintain operational compliance for assigned benefits by monitoring legislative updates, leveraging data reporting to provide operational insights, and developing clear standard operating procedures.

Qualifications

• 3+ years of progressive, hands-on experience in benefits administration and financial billing operations.
• Strong knowledge of North American benefits administration processes, vendor management practices, and intricate plan documents.
• Proven capability in aggregating, manipulating, and analyzing data sets, census files, and operational reports, with highly preferred practical expertise in Workday and ServiceNow.
• Strong aptitude for numbers, structural problem-solving, and managing complex vendor purchase orders and invoice reconciliations.
• A proven ability to prioritize competing operational initiatives, articulate clear process workflows, and manage high-stakes priorities smoothly.

Benefits

• Location: Full-Time Remote
• Competitive compensation and benefits aligned with the experience.
• Flexible work options/alternative work options to support work–life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.