New Account Agent

Job Description

Job Description

Job Taxonomy: Data Entry Specialist
Job Title: New Account Agent
Job Category: Professional

Job Description:
At Hills we have a purpose to transform the lives of millions of pet families through pioneering innovation, science led nutrition, and the best and brightest people. If youre interested in work that matters, fueled by passion for pets, we invite you to apply.
Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills mission is to help enrich and lengthen the special relationships between people and their pets. Our decades of science and research guide us in creating nutrition thats a step ahead so pets and pet parents can enjoy every day together. As the US #1 Veterinarian recommended pet food brand, knowledge is our first ingredient with 220+ veterinarians, PhD nutritionists and food scientists working to develop breakthrough innovations in pet health.
The New Account Agents primary responsibility is Customer Business Account set up, reporting, and testing. Their duties include the processing of new account documentation which includes changes and updates, audit of master data attributes that affect business account set up, answering queue calls related to customer business account set up/changes/updates, update customer credit card information, and collaborate with internal and external teams to understand the impacts of master data changes on the business.

Responsibilities:
Process and prepare documentation for inquiries received via email and AODOCS for customer business account set up, which includes changes and updates.
Perform testing for customer Master Data Management activities in SAP and the Customer Business Account portal.
Act as point of contact for Finance, Sales, CXEC for reporting related to master data attribute standards for customer business accounts.
Resolve customer hierarchy issues, and payment issues driven by MDM or Customer credit card issues Run and review monthly audit reports and reconciliations, and address procedural errors found to prevent future issues.
Answer queue calls and reply to emails related to customer business accounts.
Add or change customer credit card information

Skills/Experience:
Required Qualifications:
High School Diploma
2+ years of Consumer Goods Industry experience
Ability to use common business software (i.e., Google Office Suite, Excel and SAP)

Preferred Qualifications:
Bachelors Degree in Accounting, Computer Systems, Finance, or Tax
1+ year of Finance function experience
1+ year of data management experience
Master Data Management experience
Ability to manage multiple activities and set priorities

Required Skills:
Desired Skills:
Degree Requirements:

Certification Requirements:
CoPal Screening Requirements:
Criminal Search of SSN Trace - 7 years address history
ID.me (instead of SSN verification)
Enhanced Nationwide / 7 years
SSN Trace
Education Verification
Employment Verification

Other Information
Do you have a pre-identified candidate:
No

If Yes, please provide Candidate Name, Email Address, Phone#, and Pay Rate:

Drug Screen Required:
Yes

Fit Test Required:
No

Shift: 1st Shift

Required Background Checks
Background Check Required