Service Coordinator

Service Coordinator

Salary: $43,000-45,000/year

Classification: Non-Exempt

Scope of Position: This position informs customers about the various programs available. This position also provides information and referrals to access community resources. While assisting customers, this position will perform basic secretarial work, including data entry, conducting phone calls, and filing.

Essential Functions

• Promote all programs and services available to customers/jobseekers
• Determine individual customer job readiness needs and assist customers with accessing workshops, employment opportunities, and training interests online
• Address all customer identified needs and barriers with appropriate resolution plans and expected outcome achievement dates in customers' plans
• Utilize assessment data, including but not limited to CASAS, as required or necessary to support participant progress
• Ensure jobseekers understand the parameters of programs offered
• Assess customers' activity in the programs to ensure compliance with standards
• Coordinate services with other departments
• Schedule appointments for customers
• Provide overview of available job search resources, workshops, and orientations
• Motivate and encourage jobseekers to advance employment and training
• Assist jobseekers with building skills, including resume and cover letter writing, interview preparation, and computer skills
• Assist customers with initial applications and orientations
• Respond to and resolve customer complaints
• Assist customers with referrals to community services
• Maintain accurate data collection and timely progress updates in the appropriate tracking systems
• Participate in staff meetings and professional development training
• Assist customers in the Career Resource Center
• Other opportunities as available

Education and Experience Requirements

• High school diploma required; associate degree or some college preferred
• Experience in recruitment, customer service, and/or placement services
• Demonstrated telephone, computer, written, and verbal communication skills
• Strong organizational, prioritization, and problem-solving skills
• Ability to work effectively in a team environment while maintaining flexibility to meet contract and operational needs
• Proficient in Microsoft Office applications
• Bilingual is a plus

Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile and Support!

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.