Front Desk Agent Holiday Inn Resort
$14 - $16 per hourFull-time
Holiday Inn
Overview:
Pay Range: USD $14.00 - USD $16.00 /Hr.
Front Desk Agent
A Front Desk Agent is responsible for welcoming and providing friendly service to guests.
- Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
- Register arriving guests by completing appropriate paperwork and obtaining proper payment information
- Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies
- Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel
- Print and process routine reports and may assist in the training of new departmental employees
- Promote positive public/employee relations at all times
- Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints
- Assist other departments with requirements they may have pertinent to hotel guests
- Maintain a clean, safe, hazard-free work environment within area of responsibility
- Performs any other duties as assigned
- High school diploma or GED
- Prior high-volume customer service experience
- One (1) year of hotel front desk experience strongly preferred
What we offer you:
- Multiple benefit plans to suit your needs
- Paid Time Off
- 401K
- Opportunities for advancement
- Positive and respectful work environment where diversity is valued
- Generous employee discounts on dining, retail, amusements, and hotels
- Community volunteer opportunities
Pay Range: USD $14.00 - USD $16.00 /Hr.
Vacancy posted 8 days ago
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