Patient Services Coordinator

Unit Notes
Department: Psychiatric (Adult) | PCT
*Required Certifications: BLS, PCT Cert, De-escalation training

- # Beds: 26
- Nurse: Patient Ratios: Days: 4 RNs (Ratios 1:6-7), Nights 3 RNs (Ratios 1:8). Techs: Days 5 PCTs, Evenings 5 PCTs, Nights 3 PCTs.
- Required certifications: BLS, PCT Cert, De-escalation training
- Common diagnoses: 18+ adults, schizophrenic, bipolar, schizoaffective, substance abuse, depression, bipolar, borderline personality,
intellectually challenged population- some placement issues, admits from ER- medically stable. No detox or rehab patients, those go
to specialized unit.
- Experience: Must have 1 year in Psych experience.
- Do you ever have IV's on this unit?: No, may be asked to do IM injections and phlebotomy.
- Charge Nurse 24/7 & do they take patients: Charge Nurse/Assistant Nurse Care Coordinators (ANCC) (2 on Days, 1 on Nights)- run
the unit 24 hours, travelers could be placed in charge role. Support from all hours- charge at max 5-6 patients.
- Do you use physical restraints on this unit?: Avoid use by utilizing CPI de-escalation techniques; if needed, 4 points, leather restraints
Prefer: RNs to have prior experience, but will review during orientation.
do some re-education on unit), blood glucose checks, 1:1s, and assisting nursing staff as needed.
- Is RT available if needed? If patients have oxygen or need treatments does RT do these?: No RT available; RNs to manager cpap and
bipap, rarely used (willing to train on this- please call out if they have experience or not). If low pulse ox, RNs to make a consult and pt
likely transferred to a higher level of care when they need continuous oxygen.
- Is there tele on this unit? Monitor Techs? RNs read strips?: No
- Shifts & Scheduling: RN Shifts: Days 7a-730p, Nights 7p-730a. PCT Shifts: Days 0700-1530, Evenings 1500-2330, Nights 2300-0730.
Scheduling: Do not guarantee block scheduling. Excessive call-ins are taken seriously and could
lead to termination.
- Weekend Requirements: Every other weekend.
- Holiday Requirements: May be asked to go in the Holiday Rotation; At least 2-3 in a year.

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