Social Media Specialist

Who we are

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!


Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.


See yourself at Twilio

Join the team as our next Social Media Specialist on Twilio's Corporate Communications team.

About the job

This Social Media Specialist position is needed to build our community and increase brand awareness for Twilio.

We're looking for a storyteller who can create original, compelling content that amplifies our brand and expands our reach. We want someone who can write concisely and creatively, and isn't afraid to test new, bold ideas. This person should be fluent in short-form video and know how to make an audience feel something. We're looking for someone who can cut through the noise.

Creative, non-standard resumes strongly encouraged!


If this ^^ describes you, please submit your resume along with:
1) A draft of a social media post (choose your channel) pitching why you should be Twilio's next Social Media Specialist OR a haiku about what makes a social post go viral

2) Your favorite viral social post from a B2B company in the last six months and why you selected it.

Responsibilities

In this role, you'll:

• Create compelling, on-brand content showcasing our customers, capabilities, and culture.
• Manage our social channels including LinkedIn, Instagram, Facebook, X, and help us launch our TikTok.
• Help execute our editorial calendar and campaigns.
• Manage Twilio's employee advocacy program, equipping our global and regional teams to share content.
• Engage and build our community of technical developers, consumers, and business decision makers daily.
• Collaborate with key company stakeholders on goals for campaigns, product releases, events, and other company-wide initiatives.
• Contribute to Twilio's mission of building the world's leading customer engagement platform by showing what's possible with it.
• Create interesting, engaging content for our top executives.
• Perform analysis and use data to prove our program is growing and our bets are paying off.
• Constantly experiment and test new tactics to reach new audiences.
• Partner with our Employee Brand team to help tell the stories of Twilions to external audiences.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Has experience managing brand social.
• Expresses complex thoughts or ideas in 100 characters or less.
• Thinks outside of the box and presents ideas clearly.
• Is organized and loves to take projects and run with them.
• Uses data to tell a story and has proven success on social.
• Experience using social management tools, including Sprout Social, Canva, Figma, EveryoneSocial.
• Enjoys building community.
• Likes to have fun.

Desired:

• Experience with live video, graphic design.

Location

This role will be remote, and based in the Bay Area, CA.


Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $31.77/hour - $39.71/hour.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $33.66/hour - $42.07/hour.
• Based in the San Francisco Bay area, California: $37.34/hour - $46.68/hour.
• This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.


Application deadline information

Applications for this role are intended to be accepted until July 31, 2026, but may change based on business needs.


Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.