Onboarding Program Manager
PTS Advance
The Onboarding Program Manager owns and drives the enterprise onboarding experience across the organization, ensuring consistency, readiness, and a positive employee experience from Pre-Day One through early ramp‑up. This role serves as a central coordinator across corporate functions and site teams , establishing onboarding governance, standard processes, and measurable outcomes. The position also supports scalable learning solutions aligned with business needs and enables a seamless transition for new hires. Key Responsibilities Own and manage the end‑to‑end onboarding program across corporate and site locations Lead and deliver corporate orientation programs , including ongoing onboarding sessions Define and maintain the onboarding lifecycle (Pre‑Day One, Day One, Post‑Day One) Standardize onboarding processes, workflows, and decision frameworks Establish and manage RACI alignment across HR, IT, L&D, site leadership, and managers Act as the primary point of contact for onboarding coordination and issue escalation Partner cross‑functionally with HR, IT, Safety, Compliance, and site teams Facilitate onboarding forums, working sessions, and periodic program reviews Ensure onboarding programs are scalable, consistent, and adaptable by role and location Track and manage project costs, onboarding activities, and execution alignment Identify friction points and drive continuous improvement initiatives Ensure onboarding processes are audit‑ready, compliant, and employee‑centered Define and track success metrics (e.g., readiness, completion, satisfaction) Analyze feedback from new hires and managers to inform improvements Provide regular insights and recommendations to leadership Success Criteria Program Governance Onboarding processes are clearly documented, communicated, and adopted Ownership and RACI are well understood across stakeholders Reduced confusion around roles and responsibilities Readiness & Risk Reduction Improved Day One readiness (access, equipment, compliance requirements) Reduced rework and onboarding‑related escalations Strong audit and compliance posture Measurement & Insights Standard onboarding metrics are established and consistently reported Actionable insights drive continuous improvement Leadership has clear visibility into onboarding effectiveness Core Competencies Operational Excellence Strong follow‑through and timeline management Structured communication and organization Ability to build processes and frameworks from scratch Cross‑Functional Influence Ability to influence without authority Navigate complex stakeholder environments Drive alignment and accountability Process & Program Design Map workflows end‑to‑end and clarify handoffs Turn ambiguity into structured, documented processes Data & Metrics Orientation Define success metrics and track performance Analyze trends and present insights to leadership Change Management & Communication Lead rollout of new standards and processes Anticipate resistance and drive adoption Communicate clearly and reinforce messaging consistently Qualifications 5–8 years of relevant experience (HR, Learning & Development, Operations, or similar) Experience leading cross‑functional programs or initiatives Comfortable engaging with site leaders and senior stakeholders Proven ability to build structure in ambiguous environments Nice to Have Experience with HRIS or onboarding systems (e.g., SAP) Background in regulated or industrial environments Experience designing 30/60/90‑day onboarding frameworks Survey design and Voice of Customer (VOC) experience Experience building governance models #J-18808-Ljbffr PTS Advance
$62k - $84k
Launch Tennessee is looking for a Program Manager in Nashville, TN. The role involves managing platform and financial data access for both... ...collaborate with various departments to enhance customer onboarding and document processes effectively. Candidates should possess...SuggestedFlexible hours- Silversmith Capital Partners is seeking a Sales Enablement Manager in Tennessee. In this role, you will establish processes to enhance... ...include creating enablement content, coordinating onboarding programs, and measuring the impact of training. The ideal candidate will...Suggested
$118.2k - $177k
...Description Transportation Operations Management (TOM) is seeking a talented Program Manager. You will manage capacity and risk planning for the TOM... ...hiring process, including support for the interview or onboarding process, please visit for more information. If the country...SuggestedTemporary workFlexible hours- Premise Health Inc. is seeking a Program Manager for Business Continuity and Disaster Recovery in Brentwood, TN. This full-time, hybrid position requires strong experience in Disaster Recovery Program Management and IT, with at least 5 years of experience. Responsibilities...SuggestedFull time
$68k - $72k
Position: Program Manager Status: Full Time, Exempt Location: Nashville, TN Reports To: Director of Programs Number of Hires: 2 Updated:... ...Primary responsibilities include: Recruitment, Selection & Onboarding Drive outreach and recruitment strategies to build a strong,...SuggestedFull timeLocal area$104.1k - $155.4k
...Description Amazon's Last Mile Delivery Training & Programs is seeking a Senior Program Manager, Delivery T&P to drive large scale product, program,... ...hiring process, including support for the interview or onboarding process, please visit for more information. If the...WorldwideFlexible hours$62k - $84k
...accurate, high-quality financial reports. We are hiring a Program Manager to support the Customer Operations teams. At Pilot, Customer... ...platform partners to unblock access problems, document customer onboarding processes, and provide clear guidance to our operations team...Full timeTemporary workPart timeWork experience placementFlexible hoursShift work$104.1k - $155.4k
...performing drivers can now be their own boss managing a fleet of up to 40 branded vans... ...Amazon packages. We are looking for a Sr. Program Manager to join the Last Mile DSP... ...including support for the interview or onboarding process, please visit for more information...WorldwideFlexible hours$88.56k - $110.7k
...future of mobility. As a leader in fleet management and a Lyft subsidiary, we're extending... ...Field Operations, Flexdrive is seeking a Program Manager, Process Excellence & Standards... ...the process integration work required to onboard new partner standards — identifying gaps...Hourly payWork at officeLocal area3 days per week$62k - $84k
Pilot.com is seeking a Program Manager for Customer Operations in Nashville. The role involves managing platform data access processes and collaborating across teams to streamline customer onboarding and resolve integration issues. Candidates should have a Bachelor's degree...Flexible hours- ...across Nashville. Through after‑school programs, monthly tournaments, and summer opportunities... ...Role NUDL is hiring a full‑time Program Manager to support and help lead the... ...school debate practices as needed Help onboard new schools and support program expansion...Full timeSummer workRemote workFlexible hoursAfternoon shift
$50k - $65k
...doing? World Wide Technology is seeking an Associate Customer Onboarding Manager to facilitate onboarding and software lifecycle activities... ...ongoing knowledge and insight of supported products and programs Partner with all areas of WWT to ensure the client is exposed...Full timeContract workRemote workShift work- ...Insight Global is hiring a Program Manager in Nashville, TN, to oversee program coordination for a data and analytics initiative. The role... ...a $10M budget within ServiceNow, facilitating contractor onboarding, producing executive reports, and ensuring alignment in a complex...Contract workFor contractorsRemote work
$88.54k - $207.4k
...job you're considering Capgemini is looking for a Technical Program Manager to run complex modernization/transformation programs to Cloud... ...be used for verification, including during the hiring and onboarding process. Click the following link for more information on your...Full timeLocal area$110.2k - $150k
ComplexCare Solutions, Inc. is seeking a Technical Program Manager to lead essential programs and innovations remotely. This role emphasizes strategic execution and internal alignment, focusing on healthcare solutions that empower stakeholders. Candidates must have three...Remote job- ...facilities. The Corporate Insurance team at UHS is looking for motivated Medical Malpractice/Professional Liability Claims Program Manager to join our innovative team and contribute to the maintaining of a rolling diary of claims based at UHS' Headquarters in King...Work at officeLocal areaRemote workFlexible hours
- ...Medical Malpractice/Professional Liability Claims Program Manager Join a dynamic organization driven by our passion for healthcare. UHS is seeking talented individuals who are eager to contribute their expertise and pursue rewarding careers. As a leader in acute care...Work at office
- ...all while helping organizations lower their healthcare costs. Premise's mission is to help people get, stay, and be well. The Program Manager will work within a highly collaborative team setting and be responsible for leading and supporting the Disaster Recovery and...Full timeTemporary workWork experience placementLocal area
$148.84k - $175.1k
...supported. The Business Unit Delivery Team leverages technical programs, platforms, and engineering to help Coinbase scale. What you’... ...initiative delivery by collaborating across internal teams to manage prioritization, dependencies, scheduling, and stakeholder alignment...Local area$102.3k - $147.05k
...and regulated customers. The team partners closely with Product Management, Engineering, Security, Compliance, Sales, and Customer... ...executable, high‑impact delivery plans. Comprised of experienced program and delivery leaders, the team focuses on driving alignment across...Temporary workWork at officeLocal area- ...supported. Responsibilities The Security team’s goal is to identify, measure, manage, mitigate, and report risk associated with products to keep our customer’s funds and data safe. As a Program Manager in the Security Programs team, you will work with the Security...Temporary workLocal area
$40k
A behavior analysis organization seeks an RBT Onboarding & Training Specialist to facilitate onboarding for new Behavior Technicians. This role involves welcoming clients, managing clinic operations, and collaborating with administrative and clinical teams. The ideal candidate...Full time$110k - $150k
Senior Customer Success Manager / Program Manager - Amazon Relay Rewards (US) Nashville, TN Netradyne harnesses the power of Computer Vision... ...launch coordination, and ongoing optimization across sales, onboarding, installs, CS, billing, and support workflows. Track...Local area$139.22k - $208.82k
Technical Program Manager-Integration Management Office Locations: This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines...Work experience placementWork at officeLocal area2 days per week1 day per week- Sanmina Corporation is looking for an experienced Program Manager - Machining to join our Operations in Houston, TX. The ideal candidate will manage the development and implementation of customer products while ensuring satisfaction through effective communication and project...
- We are seeking a Program Manager / Implementation Lead to drive execution and delivery across complex initiatives. This role is responsible for owning program timelines, milestones, and outcomes, ensuring work moves efficiently from definition to implementation. The focus...
$110.14k - $196.95k
...seeks a Mid-Senior level professional for a full-time role focused on NetSuite project implementations. Responsibilities include managing client relationships, identifying business opportunities, and educating clients on best practices. Candidates should have 5+ years...Full time- Program Manager (Sustaining) Your role: Leading structured sustainment programs aligned to organizational goals, ensuring delivery within defined scope, schedule, and budget constraints. Providing end-to-end governance across planning, execution, and delivery with limited...Work visaRelocation package
- ...Association Executives located in Franklin, TN, is seeking a professional for membership services roles. This position is responsible for managing membership inquiries, maintaining accurate records in NoviAMS, and supporting various membership-related events. Ideal candidates...Work at office
- KENTUCKY SOCIETY OF ASSOCIATION EXECUTIVES INC in Franklin, Tennessee, seeks a Membership Services Coordinator to lead member inquiries, manage databases, and support events. The role requires 3-5 years of membership or customer service experience, proficiency in Microsoft...Work at office
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