Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 1990 and has grown into a team of six with many long-tenured team members who truly feel like family. Before becoming a State Farm agent, I served in the military and later worked as a State Farm team member, which gave me a strong foundation in leadership and customer service.

I love the outdoors and am fortunate to live near the ocean. When I’m not in the office, you’ll likely find me surfing, cycling, or enjoying time outside.

Giving back is very important to me, and our agency stays actively involved in the community by supporting local events and working with organizations like Habitat for Humanity.

For our team, we offer PTO and paid holidays, a Simple IRA, health benefits, licensing paid up front, and a strong focus on work-life balance.

Our office culture is supportive and family-oriented. We work hard, take care of each other, and celebrate success together. We’re looking for someone who is dependable, empathetic, and motivated—someone who cares about people and is willing to work hard to grow and succeed as part of a close-knit team.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Wade Davis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.