Program Manager

Role Description

The Shermco team offers the opportunity to develop and utilize a broad skill set in the commercial, industrial, and utility electrical service industry. Program Managers on the Shermco team must be confident, self-motivated individuals who can clearly and consistently communicate with both internal and external team members and customers. Strong analytical and organizational skills are a must. Prior experience in the electrical industry is not required but is preferred.

Responsibilities

• Project Ownership
  • Understanding P&L for client projects
  • Understand contracts requirements and scope of work
  • Protect and improve project margins through disciplined execution
  • Maintain accurate forecasting through project completion
  • Develop and maintain 12–24 month strategic account plans aligned with customer capital programs and operational priorities
  • Maintain executive-level relationships with key stakeholders for National Accounts
  • Facilitate annual strategic planning sessions with customers and internal leadership
  • Align Shermco service capabilities with customer long-term infrastructure and reliability needs
• Cross Functional Program Coordination
  • Coordinate execution across all Shermco organizations, branches, and service groups
  • Lead recurring internal program coordination meetings
  • Resolve inter-branch operational conflicts and ensure consistent execution standards
  • Establish and maintain standardized reporting structures and communication cadence across participating branches
• Financial Management
  • Monitor estimate-to-actual performance trends
  • Identify early indicators of margin erosion or project risk
  • Track change order capture rates and financial performance drivers
  • Lead quarterly financial performance reviews with executive leadership
• Contract & Scope Control
  • Interpret and manage contract requirements
  • Ensure scope clarity and enforce structured change management
  • Lead RFI development and tracking
  • Prevent unauthorized scope execution
• Risk Management
  • Develop and maintain formal project risk registers
  • Maintain a Program Risk Register including safety risks, margin risks, capacity constraints, contractual risks, and reputational risks
  • Conduct monthly program risk reviews
  • Escalate material risks to executive leadership when appropriate
  • Proactively mitigate safety, financial, schedule, and resource risks
  • Escalate high-impact risks appropriately
  • Lead contingency and recovery planning
• Operational Governance
  • Promote consistent operational standards across the program including safety compliance, estimating discipline, project controls, and documentation standards
  • Lead program-level lessons learned reviews to improve future execution
• Customer Relationship Management
  • Serve as primary client interface
  • Maintain quarterly executive touchpoints with strategic customers
  • Lead Executive Business Reviews (EBRs)
  • Own resolution of escalated operational or service issues
  • Monitor customer satisfaction and service quality metrics
• Schedule Management
  • Lead project update meetings and executive briefings
  • Navigate conflict professionally while protecting Shermco’s interests
  • Develop opportunities for repeat business
• Sales, Growth and Execution
  • Lead cross-functional teams including technicians, engineers, and subcontractors
  • Conduct structured project kickoff meetings
  • Drive execution quality and minimize rework
  • Ensure disciplined documentation and turnover standards
  • Identify opportunities to expand Shermco’s services within strategic accounts
  • Ensure pricing alignment across regions and branches
  • Participate in review of large proposals to ensure strategic alignment
  • Prevent uncoordinated pricing or discounting across Shermco regions
  • Support capture strategies for large capital projects
• Executive Reporting
  • Provide clear project performance updates to senior leadership
  • Present risk summaries, financial forecasts, and mitigation plans
  • Participate in post-project reviews and lessons learned sessions

Qualifications

• 5-10 years of program or project management experience ideally managing a national account in multiple sites
• Experience in any of the following: electrical construction, NETA testing, electrical commissioning, engineering services, industrial field services, power systems services, electrical infrastructure, and working knowledge of medium- and low voltage electrical systems or related technical field
• Demonstrated financial literacy and ability to interpret project financials
• Experience managing or overseeing large programs or projects exceeding $1M
• Proven ability to coordinate multi-site or multi-branch operations
• Strong executive communication and stakeholder management skills
• Strong financial acumen including budgeting, forecasting, and margin management
• Experience interpreting contracts and managing change orders
• Proven ability to lead large field teams and multi-disciplinary resources

Desired Qualifications

• Bachelor's Degree preferred
• PMP certification or formal project management training
• Background in utility, industrial, data center, or mission-critical environments
• Experience managing enterprise-level customer relationships

Benefits

• Equal Opportunity Employer
• Drug-Free Workplace

Pay Range

USD $165,000.00 - USD $190,000.00 /Yr.