Customer Solutions Representative - Hybrid Job

Job Description

Job Description

BCforward is currently seeking a highly motivated Customer Solutions Representative – Hybrid Job - Boise, ID, 83714

Position Title: Customer Solutions Representative – Hybrid Job

Location: 11361 Chinden Blvd Boise, ID, 83714
Anticipated Start Date: 2/16/2026

Payrate: $16.21/hr

Expected Duration: 24+ months strong possibility for extension

Job Type: [FULL TIME (>=40 HRS WEEKLY), [CONTRACT], [Hybrid]

Onsite every Tuesday, Wednesday and Thursday.

 

Job Description:

Uses ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways. Expert knowledge on the general/technical aspects of the job. Works on assignments that are highly complex in nature where a strong degree of independent judgment, initiative and technical knowledge are required to resolve problems. Work is completed independently and has ability to handle most unique situations. Frequently determines methods and procedures for new assignments.

Responsibilities:
Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
Monitor the service event through completion for compliance. Manage the service requests of customers through different access channels.
Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management.
Provide resolution and feedback based on analysis.
Leads in projects for process or quality improvements and documents changes. Works with escalated customers and drives actions in post incident reviews.
Manages multiple tasks or cases simultaneously without supervision.
Acts as a mentor and may provide some supervision of other non-exempt employees.
May provide input on training material for new and existing processes.
Provide training to new and existing employees as needed.
Process expert and subject matter expert on standard and nonstandard delivery types.

Education and Experience Required: High school education or equivalent; some college level education preferred. Typically requires a minimum of 5+ years general experience, or equivalent combination of experience and college level education.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.