Operations Manager

Position Summary Under general supervision of the Director of Operations, the Assistant Operations Manager coordinates, supervises, and directs personnel and contractors during daily activities. He/she is closely involved in the successful execution of events and maintenance activities at the Convention Center by performing the necessary duties personally or through coordinating and supervising other team members. This position ensures that the maintenance, operations and housekeeping tasks of the venue are completed prior to, during, and after the event as required. The Assistant Operations Manager will ensure that goals and tasks, which have been delegated by the Director of Operations and the Operations Manager, are being overseen and that his/her team successfully completes all requirements and requests in a timely manner. The Hampton Roads Convention Center is a fast‑paced environment requiring regular multi‑tasking and overlapping deadlines. The working schedule will vary and will include extended and/or irregular hours including nights, weekends and holidays as needed. The Assistant Operations Manager must have the ability to walk extended distances and climb stairs. Major Responsibilities Manages employees in various functions, to include event setup, conversions and tear down, facility inspections, maintenance, scheduling, and light constructions. Directs, supervises and schedules all aspects of Operations including event staffing, grounds, maintenance, housekeeping, setups and change overs. Directs and motivates subordinates in a respectful manner to keep morale at a high level. Must be able to work well with others. Communicates and manages staff to execute relevant event information in order to ensure all tasks are completed per Event Request details to ensure facility readiness and smooth operation. Manage full and part‑time staff to include interviewing, hiring and training; planning, assigning and directing work; appraising performance; addressing complaints and resolving problems. Develop operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and objectives of the client, facility and corporation. Implement and train all employees on the operating procedures, emergency plans, and safety/risk management policies that conform to corporate standards. Prepares written disciplinary actions, memos. Develop, recommend and plan preventive maintenance programs for facility equipment/repairs and systems through SMG’s ALTUM and manage work order process. Maintain current Globally Harmonized System (GHS), former Safety Data Sheet (SDS), on all products and ensure proper labeling and warning are posted. Manage and direct cleaning tasks of maintenance crew to perform daily, event and regularly scheduled cleaning services. Responsible for directing the overall maintenance of the venue, including carpet repair/cleaning, office cleaning, painting of interior/exterior, bathroom maintenance, housekeeping, and other repairs/maintenance as needed and logged. Ensure adherence to safety codes, ensuring adherence to OSHA and other safety related codes. Interacts with other divisions regarding facility conditions. Continual inspects facilities before, during and after assigned events or clean‑ups. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Assist in the preparation, negotiation, and review of service agreements with vendors including, consumable products, landscaping services, and trash and recycling services. Manage building related projects and prepare written documents and reports. Conduct regular staff/department meetings in align with GBAC certifications. Perform other duties as assigned. Knowledge, Skills & Abilities Bachelor’s degree from an accredited four‑year college or university, preferred. Three (3) years related experience and/or training in the public assembly industry in an operations position; or an equivalent combination of education and experience. Possess leadership skills and experience in supervising/training personnel, scheduling, time management, and purchasing procedures through verbal or written communications. Must be able to speak, read, and write English fluently. Ability to be a team player and to work well with others. Must possess excellent organizational, communication, and planning skills. Basic Microsoft Office skills (Word, Excel, Outlook) and ability to learn required business systems. HVAC experience a plus. Experience in proper cleaning solutions and overall repair/maintenance. Must have immediate knowledge of electrical systems and plumbing systems – National Electrical Code a plus. Ability to work evenings, nights, days, holidays, and weekends as required. #J-18808-Ljbffr