Hotel Front Desk Agent

Job Description

Job Description

The Hotel Front Desk Agent plays a crucial role in ensuring guests have a positive experience from the moment they arrive until their departure. Working within a medium-sized team, the agent manages check-ins and check-outs, addresses guest inquiries and concerns, and supports the smooth operation of the front desk by handling reservations and payments using the Opera system. Reporting to the Front Desk Manager and Hotel Manager, this position is dedicated to delivering excellent customer service at a single hotel location.

Responsibilities

• Manage guest check-in and check-out processes efficiently
• Provide excellent customer service and address guest needs
• Process payments and maintain accurate billing records
• Resolve guest complaints promptly and professionally
• Assign rooms according to reservation details and availability
• Handle phone inquiries and direct calls appropriately

Preferred Qualifications

• 1+ years of experience in hospitality