Part Time Beer & Wine Clerk

SUMMARY. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer’s needs and exceeding their expectations. This requires a defined level of product knowledge, food preparation skills, sales ability, customer relations skills, and cooperation with fellow associates to create An Incredible Place To Work and Shop.Responsible for assisting customers in the selection and purchase of beer and wine.Stocking products according to Beer/Wine Standards, cleaning work areas, providing customer service, and unloading stock. Customers are among Harris Teeter’s most valuable assets. Every associate represents Harris Teeter to our customers and the public. The way associates perform their jobs presents an image of the entire Company. Customers judge Harris Teeter by how they are treated each time they have contact with an associate. Therefore, one of the top business priorities is to assist any customer or potential customer. Nothing is more important than being courteous, friendly, helpful, and prompt in the attention given to customers. Harris Teeter will provide training to all associates who have extensive customer contact. If a customer wishes to make a specific comment or complaint that you cannot resolve, you are required to direct that person to the department manager or manager-on-duty for appropriate action. Remember that all contacts with the public in person, over the telephone, and through any communication reflect not only on an individual associate but on Harris Teeter as a whole. Positive customer relations will not only enhance the public's image of Harris Teeter, but also pay off in greater customer loyalty and increased sales and profit. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Other duties may be assigned. CUSTOMER SERVICE Initiate interaction with customers on the sales floor. Ask the customers questions regarding their shopping needs. Provide customers information needed to meet their taste and meal requirements. Follow through on customer requests. Your job performance is required to demonstrate the highest level of customer service. Never be rude to a customer under any circumstance. Follow through on customer requests.If you cannot say “yes” to a customer’s request, bring in department management or the manager-on-duty.Never turn down business. Make eye contact with and smile at every customer. Speak to customers in a genuine, clear, and enthusiastic manner and ask if they found everything they were looking for. Reflect an appropriate business image to customers and visitors. How you dress, your grooming and personal cleanliness standards all contribute to that image and also to the morale of your fellow associates.During business hours or whenever representing Harris Teeter, you are expected to present a clean, neat, and tasteful appearance. You are required to always dress and groom yourself according to our Company policy that reflects accepted conservative norms. Be reliable and punctual by reporting for work on time and as scheduled. When you are absent or late, it places a burden on other associates and can impact productivity and service. In the rare instances when you cannot avoid being late or are unable to work as scheduled, notify your supervisor or Manager-on-duty two (2) hours in advance of your scheduled start time so that appropriate arrangements can be made. Demonstrate quality workmanship by efficiently cutting and processing the complete variety of beer/wine according to standards. Operate cash register and provide customer service in an accurate and efficient manner. Identify various types of produce and operate register scales (if applicable). Perform register maintenance duties. Maintain security and good cash control. Monitor customer service area security. Work backstock on a regular basis. Ensure that backstock is in designated area, is organized, and that quantities are within designated inventory levels. Process close-dated and damaged product according to standards. Maintain overall department conditions to meet Harris Teeter / Wine Cellars Standards. Ensure that the Wine/Beer department’s inventory levels support the customers’ requests for all ad and standard products. Ensure the accuracy of the inventory and price change processes. Correctly conduct period inventories according to standards and established procedures. Execute approved department opening and closing procedures and ensuring that all operational standards are met. Keep your promises to customers and fellow associates. Respond to questions in a timely and proper manner. Comply with state and local ABC and tobacco laws and ensure strict enforcement. Carefully bag groceries efficiently following Company procedures. Cheerfully bag groceries however the customer requests. Carefully place order in shopping cart. Keep Our Shelves Properly Stocked. Stock and block product according to standards and in a manner that maximizes sales and minimizes shrink.Work back stock on a regular basis.Process close-dated and damaged product according to standards. Order product to eliminate out-of-stocks and maintain designated inventory levels.Check merchandising displays regularly to ensure the proper signage & availability of advertised items. Unload product from truck and place in proper storage area according to Receiving and Rotation standards. Sell only in-date products. Follow Harris Teeter standards regarding product merchandising, rotation, dating, and markdown standards and guidelines. Comply with the Food Safety policy (RO-37). Check in beer & wine vendors according to receiving & Loss Prevention standards. Have a thorough knowledge of and comply with all state and local ABC laws and regulations.Have a through knowledge of wines and related products to include the most popular vintage years for particular brands.Be able to communicate this knowledge to customers and associates. Sell only in-date products. Follow Harris Teeter standards regarding product preparation, merchandising, rotation, dating, and markdown standards and guidelines. Comply with the Food Safety policy (RO-37). Ensure that appropriate beer/wine products are properly refrigerated.Check temperatures of product, cases, and coolers according to standards. Check merchandising displays regularly to ensure the availability of advertised items and/or samples. Prepare, display, and offer daily samples according to standards. Inform management of the lack of advertised items and/or samples, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate. Keep Our Stores Clean. Comply with Health Department and Department of Agriculture [Weights & Measures] standards, regulations, and requirements.Follow Harris Teeter sanitation standards and procedures. Clean and sanitize prep room and coolers as appropriate.Keep counters and food contact surfaces clean at all times, refrigerator glass & windows wiped, floors swept and mopped, garbage emptied, displays well merchandised and neat. Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products. When a customer asks where a product is located, take the customer to the product. Be knowledgeable of and perform fixed activities when business is light. (i.e. sweeping, cleaning, blocking, straightening, etc.) Answer telephones by saying “ The Cellars [store name], this is [name], may I help you?” and provide requested information in a polite and professional manner.Respond back to people on “hold” in a timely manner. Understand the overall Beer/Wine Department operation. Complete paperwork accurately and maintain proper records. Assist in the inventory and price change processes.Operate baler and compactors.Make bale when appropriate. Pour and give samples of beer and wine.Occasionally attend wine tastings or educational functions offsite.Occasionally taste/sample beer and wine, to be able to consult with our customers. Follow all safety regulations and help keep the store free of dangerous situations. Immediately inform store management of all accidents and/or safety hazards. Record accidents and safety hazards in the designated log. Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard Communication Program Manual. Adapt to various situations and adjust to shifting priorities. Be flexible and able to perform multiple tasks. Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire shift. Provide assistance to fellow associates to complete daily tasks such as unloading trucks, checking in deliveries, taking inventory, restocking and organizing display merchandisers and coolers, and other duties as assigned. Establish a working and shopping environment of trust, respect, and integrity. #J-18808-Ljbffr Harristeeter