Senior Forward Deployed Product Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Forward Deployed Product Manager based in the United States. Join an innovative, AI-driven technology environment transforming how businesses manage complex, high-volume customer support operations. As a Senior Forward Deployed Product Manager, you will lead strategic enterprise deployments, helping customers implement AI-powered solutions that resolve customer interactions accurately, efficiently, and at scale. You will own a portfolio of high-value accounts, driving implementation success, product adoption, retention, and long-term revenue growth. Working closely with Forward Deployed Engineers and customer executives, you will translate complex business challenges into practical solutions that deliver measurable results. This hands-on role combines product management, technical problem-solving, customer strategy, and commercial ownership. You will also help shape product direction, establish scalable implementation practices, and mentor other professionals as the organization continues to grow. Accountabilities - Lead strategic customer deployments: Own the end-to-end implementation of AI-powered customer support solutions for major enterprise clients, aligning executives, technical teams, and internal stakeholders on priorities, deployment plans, and success metrics. - Manage strategic accounts: Take responsibility for post-launch performance, product adoption, customer retention, usage growth, and account expansion across a focused portfolio of high-value customers.

- Build and deploy product improvements: Investigate performance issues, analyze customer interactions, identify opportunities for improvement, and independently build, test, and deploy production changes in collaboration with Forward Deployed Engineers. - Drive customer success and expansion: Develop trusted relationships with customer executives, understand their business objectives, identify new use cases, and build compelling business cases for broader product adoption. - Navigate enterprise implementation requirements: Coordinate procurement, security, legal, and compliance reviews to ensure deployments meet customer requirements and progress efficiently toward launch. - Translate customer needs into product strategy: Identify recurring challenges across deployments, present evidence-based recommendations to Product teams, and follow critical issues through to implementation. - Leverage AI development tools: Use AI-powered agents and development tools to investigate problems, experiment with solutions, accelerate implementation, and deliver improvements without depending on engineering resources for every change. - Build scalable operating practices: Convert lessons learned from customer deployments into reusable playbooks, tools, and processes that improve consistency and efficiency across the forward-deployed organization. - Mentor and support colleagues: Coach other Forward Deployed Product Managers, share technical and commercial expertise, and help establish best practices for managing complex enterprise accounts. - Own commercial outcomes: Monitor account performance against contractual commitments, identify opportunities to increase usage and revenue, and balance customer satisfaction with sustainable business growth. Requirements - Relevant professional experience: At least six years of experience owning high-stakes customer outcomes in account management, product management, consulting, forward-deployed roles, entrepreneurship, or comparable positions. - Enterprise relationship management: Demonstrated success building trusted relationships with senior customer stakeholders and driving account retention, renewals, and expansion opportunities.