Front Office Customer Service Associate

Front Office Customer Service Associate

Location: On-Site

Job Type: Full-Time

Compensation: Competitive, based on experience

Schedule: 5 days/week including one weekend day; weekdays 9:00 AM–5:00 PM, weekends 9:00 AM–3:00 PM (1-hour lunch)

Job Summary

This Front Office Customer Service Associate role is a highly visible, front-line position serving as one of the first points of contact for customers, prospective clients, and the community. The role reports to the Customer Service Supervisor and is central to a smooth, professional customer experience.

Responsibilities

● Deliver courteous, professional service to current and prospective customers

● Support partners, vendors, and community members with clear, timely communication

● Respond to customer inquiries promptly across multiple channels

● Handle front-office duties including opening procedures, coordinating with affiliated organizations, and assisting with annual services

● Review, verify, and process customer applications in line with company policy and regulations

● Scan, file, and maintain documentation across digital and physical systems

● Provide phone and email support, including drafting correspondence when needed

● Process payments (checks, credit cards, and other approved methods) accurately

● Prepare, proofread, and distribute reports and business documents

● Coordinate with Sales and Accounting to resolve issues efficiently

● Maintain accurate, audit-ready customer records

● Learn and use internal management software effectively

● Take on additional administrative tasks as needed

Qualifications

● High school diploma or equivalent

● Proven ability to build positive, professional working relationships

● Strong commitment to service quality

● Excellent interpersonal, verbal, and written communication

● Detail-oriented with strong time management; punctual and dependable

● Comfortable in a fast-paced, high-volume environment

● Proficient in Microsoft Word, Excel, and Outlook

● Flexible and adaptable to shifting priorities

Benefits

●100% employer-paid medical and dental for employees and eligible dependents

● Defined-benefit pension plan

●401(k) with employer match up to 3% regardless of employee contribution

● Employer-paid short- and long-term disability coverage

● Life insurance

● Post-retirement benefits program