Manager of Operations

Operations Manager

POWER

Swissvale, PA

Reports to: Chief Financial Officer

Salary is budgeted for 80k

About POWER

POWER is a mission-driven nonprofit dedicated to helping women reclaim their lives from addiction. We provide trauma-informed treatment and recovery support services for women with substance use and co-occurring disorders, fostering a safe, supportive environment where women can heal, grow, and build lasting recovery.

Why This Role Matters

The Operations Manager is responsible for the day-to-day operational functioning of the organization across programs and administrative areas. This role ensures that systems, facilities, logistics, and workflows operate efficiently and consistently to support high-quality services.

By coordinating across departments and managing core operations, the Operations Manager helps create the foundation that allows staff and programs to focus on delivering effective, client-centered care.

What You’ll Do

Agency Operations

• Oversee day-to-day operational needs across the organization

• Ensure facilities, environments, and shared spaces are safe, functional, and well-maintained

• Coordinate logistics across programs, including scheduling support, space utilization, and resource allocation

• Identify and resolve operational issues proactively

Facilities & Vendor Management

• Oversee facility operations, including maintenance, repairs, and safety

• Supervise the Maintenance Specialist and coordinate daily priorities

• Manage relationships with property manager and external vendors (cleaning, maintenance, security, etc.)

• Ensure timely resolution of facility and equipment needs

Systems & Process Coordination

• Develop and maintain efficient operational processes and workflows

• Support implementation of new systems, procedures, and organizational initiatives

• Track and monitor operational needs, identifying opportunities for improvement

• Ensure consistent execution of policies and operational standards

Cross-Department Communication

• Serve as a central point of coordination across programs and administrative functions

• Facilitate communication between teams to ensure smooth day-to-day operations

• Support leadership in aligning operational priorities across the organization

Quality & Compliance Support

• Support adherence to organizational policies and regulatory requirements

• Assist in monitoring operational components of compliance (safety, environment, documentation processes)

• Collaborate with leadership to ensure readiness for audits and inspections

What You Bring

Required

• Bachelor’s degree in Business or related field preferred, with at least 4 years of relevant operations experience; or 6–8 years of relevant, demonstrated operations experience in lieu of a degree.

• Strong organizational, problem-solving, and communication skills

• Strong follow-through and accountability

• Experience managing vendors, facilities, or operational systems 

• Ability to manage multiple priorities and respond to day-to-day operational needs 

• Strong communication and collaboration skills

Preferred

• Experience in nonprofit, healthcare, or behavioral health settings 

• Ability to work independently and take initiative in a dynamic environment

What Success Looks Like (First 90 Days)

• Demonstrates a clear understanding of organizational operations and needs

• Builds effective working relationships across departments

• Ensures timely response to operational and facility issues

• Improves coordination and communication across teams

• Establishes systems for efficient workflow and problem resolution

Work Environment

• Full-time position

• Primarily weekday hours, with flexibility to address urgent operational needs as they arise on both nights and weekends.

• Ability to walk the campus including exterior areas with gravel lot and uneven surfaces, and the ability to navigate several flights of stairs.

Benefits & Perks

Benefits

• Full Health and welfare benefits package

• Paid time off and holidays

• Retirement plan options

• Professional development opportunities

Why You’ll Love Working at POWER

• Work in beautiful, peaceful spaces on our brand-new POWER campus

• Convenient location with access to public transit and Parkway East

• Be part of a diverse, inclusive, and mission-driven culture

• Play a key role in supporting operations across the organization

• Enjoy small perks that matter—like free coffee

Our Commitment to You

• Supportive leadership environment

• Opportunities for growth and development

• Meaningful, mission-driven work

Equal Opportunity Employer

POWER is committed to building a diverse and inclusive workforce. We encourage applicants of all backgrounds and experiences to apply.

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