Human Resources Manager

HR Manager - RER Enterprises

Job Summary

The HR Manager is an operational support leader dedicated to the culture, safety, and engagement of the teams at both Chick-fil-A at the Mall at Wellington Green and Royal Palm Beach FSU. This position executes the director team’s strategy in all aspects of employee development, team member engagement, and compliance with HR policies. The HR Manager will oversee hiring and onboarding,and ensure a positive work culture aligned with the restaurant’s objectives.

Responsibilities

Operations

● Spend the majority of hours in operations to maintain a connection with team members at both locations.

● Maintain morning and nighttime availability to assess team culture and training effectiveness.

● Admin hours must be completed around operational hours

Hiring & Onboarding

● Oversee recruitment and selection processes, including interview training, interviewing, and onboarding new hires.

● Coordinate monthly RER Orientation, ensuring team members understand company values, purpose, and roadmaps.

● Ensure Workstream is always updated with employee status, work authorization documents, and evaluations

Training & Development

● Collaborate with Training Manager on new hire and ongoing training to be executed in both restaurants

● Maintain RER Roadmap documents and Team Depth Chart to track team member development.

● Ensure onboarding process occurs for all internal promotions and ensure Food Safety and Harassment training is up to date for all managers

● Ensure all employee reviews are handled in a timely manner

Team Member Engagement

● Organize and execute team-building activities, events, and recognition programs.

● Promote and track participation in Team Member Engagement surveys.

● Oversee scholarship program promotions and ensure application completion.

Human Resources & Compliance

● Serve as the primary point of contact for employee relations, maintaining an open-door policy.

● Ensure accurate and up-to-date employee personnel files.

● Ensure all restaurant leaders complete Non-Harassment & EEO training within 30 days of promotion and participate in annual refresher courses.

● Ensure high stakes employee concerns/relations are reported to the executive team so they handle the decision making process

Success Metrics

We know that the HR Manager is successfully meeting and exceeding role expectations when the following items are being met:

● Team Member Engagement Survey completion rate of 80%.

● Turnover Rate: Less than 75%

● All employees with 6+ months tenure have completed at least one portion of the RER Roadmap.

● Engagement events are conducted every quarter.

● 100% of eligible team members apply for the Remarkable Futures and RER Scholarships.

● Compliance with all required training and HR policies.

● Employee reviews are completed in a timely manner each month

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.