Windows Specialist
The Phoenix Group
We are seeking an IT Support Technician to provide hands-on end-user support with a strong focus on Windows system refreshes, troubleshooting, and device remediation. This role will support employees by resolving OS-level issues, improving system performance, and ensuring minimal disruption to daily operations. Responsibilities Perform Windows refreshes, in-place repairs, and system resets while preserving user data Troubleshoot Windows OS issues including performance degradation, failed updates, and system errors Diagnose and resolve hardware and software issues on laptops and desktops Support users with account access, basic networking, and application issues Document incidents, resolutions, and system changes in a ticketing system Escalate complex issues to senior IT staff as needed Requirements 1–3 years of experience in IT support or help desk environments Hands-on experience supporting Windows 10/11 systems Familiarity with Windows refresh, reset, and recovery processes Experience using ticketing systems (ServiceNow, Jira, Zendesk, or similar) #J-18808-Ljbffr The Phoenix Group
Vacancy posted 1 day ago
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