Customer Service Representative

Job Description

Job Description

*Hybrid in Las Vegas (7251 West Lake Mead Blvd., Suite 520, Las Vegas, NV 89128)
Compensation: $20-$22/hr. DOE

Who We Are:
NCC is a leader in providing award-winning software, credit and compliance solutions, and cutting-edge data to the automotive industry for over 30 years. Our solutions help dealerships streamline their operations, enhance their finance and insurance (F&I) processes, and drive profitability. We are looking for individuals who thrive in a high-growth environment.

Overview:
Seeking a full-time  Special Operations (Customer Service) Representative who is passionate about operational excellence, team collaboration, and delighting customers.

Your primary responsibilities will include addressing inquiries, resolving issues, and supporting existing customers and integrator partners. Reporting to the Director of Operations, you will provide front-line support for incoming calls, emails, technical support, and account setup and changes.

What You’ll Do:

• Activation and setup for new customers with our integrated partners

• Maintain customer records and update databases with accurate information 

• Act as a liaison between sales, credit bureaus, and customers

• Providing customer support on incoming calls and emails 

• Assist in a variety of other projects on an as-needed basis 

What You’ll Have:

• Minimum of 1 year of customer service-related experience in an inbound service center work environment 

• Ability to analyze and resolve customer issues of diverse scopes 

• Strong working knowledge of Microsoft Office and Salesforce.com 

• Effective verbal and written communication skills

• Ability to interpret and communicate detailed product information 

• Highly collaborative team player with a passion for providing great service 

• Ability to manage multiple tasks 

• Positive, assertive individual with a desire to learn, grow, and develop

• Experience or knowledge in the automotive industry is a plus

What We Offer:

• Competitive Hourly Pay
• Unrestricted PTO
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) plan 
• Professional development opportunities and continuous training
• A supportive and dynamic work environment with opportunities for growth and advancement.

Hiring Timeline:

• Recruiter Phone Screen via Teams
• Hiring Manager On-Site Interview
• Culture Index Survey (10-min)
• Offer

We are an equal employment opportunity employer and a drug-free workplace.

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