Senior Specialist, Production Support

Senior Specialist, Production Support

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Senior Specialist, Production Support to join our Global Clearing team. This role is in Lake Mary, LM or Pittsburgh, PA.

In this role, you'll make an impact in the following ways:

• Experience supporting production applications in a 24x7/always-on environment, including on-call rotation support.
• Strong troubleshooting and root-cause analysis skills across application, OS, and infrastructure layers; able to drive complex incidents to resolution.
• Hands-on experience with monitoring, alerting, and observability (metrics, logs, traces), including defining SLIs/SLOs and tuning alerts to reduce noise.
• Problem management experience, including post-incident reviews, corrective/preventive actions, and tracking issues to closure.
• Release and change management experience (production readiness reviews, deployment validation, rollback planning, and change controls/PTO).
• Capacity and performance management skills; ability to identify bottlenecks, forecast demand, and recommend scaling improvements.
• Ability to partner effectively with development, QA, operations, and infrastructure teams; clear written and verbal communication with technical and non-technical stakeholders.
• Documentation skills, including creation of runbooks, operating procedures, architectural diagrams, and design specifications.

To be successful in this role, we're seeking the following:

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required. 4-6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus.
• AI: Demonstrated skill in AI prompting and the practical use of AI tools to improve development productivity, problem-solving, and support workflows
• Experience: 6-12 years in production support (L2) for both mainframe and Java technologies.
• Mainframe: Proficiency in COBOL, JCL, DB2, CICS, and VSAM.
• Java: Proficiency in Java, RESTful Web Services, SQL, and Unix/Linux environments.
• Tools: Familiarity with monitoring tools (e.g., Splunk, AppD), ticketing systems (e.g., ServiceNow), and version control (e.g., Git/Windsurf).
• Soft Skills: Strong analytical, troubleshooting, and communication skills, with experience in high-pressure 24x7 environments

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.