Service Technician II

divh2Andersen Corporation/h2pAt Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live./ppOur portfolio of brands Andersen Windows Doors, Renewal by Andersen and Fenetres MQ is crafted to serve customers across the new residential, home improvement and light commercial building sector./ppJoin our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality./ph3Job Description/h3ulliProvide superior field support on RbA products by performing services./liliService and repair previously installed RbA products./liliAnalyze and resolve complex/escalated customers situations, determines corrective action to be taken and verify the action has fixed the situation in a cost efficient and effective manner./liliKeep team member informed as needed of customer interactions and actions taken to resolve service issues./liliCoach, train and mentor Service Techs./liliKeep service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to Service RSRs./liliProvide Signature Service to homeowners and peers./liliAdvanced knowledge of RbA window and door installation techniques and ability to correct installation errors./liliOther duties as assigned by supervisor./liliHigh school degree and valid drivers license with clean driving record; 2 or more years of window installation experience preferred./liliBasic construction techniques; good knowledge of basic construction and building materials; knowledge of terminology of the construction industry/liliDemonstrated ability to confidently handle confrontation/conflicts using a tactful and diplomatic approach./liliBasic math skills, legible writing, basic personal computer skills in word and excel/li/ulpPay Range: $27.76 - $41.64/ph3Culture And Benefits/h3pAt Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window door company. To support our employees, we provide a comprehensive Total Rewards Package a thoughtful combination of pay and benefits that reflects our commitment to investing in each team members wellbeing and success. While specific benefits may vary by position or location, were proud to offer a comprehensive Total Rewards Package designed to support your well-being, growth, and future. Our benefits include:/pulli401 (k) Plan, Employer Fixed Contributions Company Matching/liliProfit Sharing*/liliMedical, Dental and Vision Coverage*/liliFlexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)/liliLife Insurance/liliPaid Time Off Paid Holidays/liliPaid Maternity Leave Paid Parental Leave*/liliCareer Growth Planning Nationwide Career Opportunities/li/ulp*For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement./ppPROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance./ppEEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws./ppWe look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today./p/div