IT Collaboration Manager

Kforce has a client that is seeking an IT Collaboration Manager in Miami, FL. Summary: Our client is looking for a dynamic and experienced IT Collaboration Manager to own the strategy, adoption, and evolution of our digital workplace ecosystem. This role sits at the intersection of IT, communications, and business engagement - making it ideal for someone who is as comfortable presenting a product roadmap to senior leadership as they are evaluating a new collaboration platform. You will serve as the internal champion for our collaboration portfolio - including Microsoft 365, Box, Slack, and our Cisco-powered audiovisual environment - driving meaningful adoption across the organization while ensuring these tools deliver measurable business value. Responsibilities:

• Design and own the enterprise-wide collaboration strategy, aligning platform capabilities with business goals and workforce needs
• Serve as the product owner for Microsoft 365 (Teams, SharePoint, OneDrive, Exchange, and related apps), Box, and Slack - managing roadmaps, feature rollouts, and lifecycle planning
• Evaluate emerging tools and features, making informed recommendations on adoption, consolidation, or retirement of platforms
• Partner with IT, HR, Legal, and business units to ensure collaboration tools meet compliance, security, and usability requirements
• Monitor platform usage, licensing, and capacity to optimize spend and inform strategic decisions
• Lead the organization's transition to a Cisco-based AV environment, serving as the primary business and technical liaison across stakeholders, vendors, and integrators throughout the implementation
• Manage AV service vendors and systems integrators, including contract oversight, performance management, and escalation resolution
• Lead the team responsible for monitoring usage, health, and capacity of the AV and video conferencing infrastructure across all locations
• A Bachelor's degree in Business, Information Systems, or related degree is required
• 7+ years of experience in IT, with a strong focus on collaboration platforms, digital workplace, or productivity technologies
• Demonstrated experience managing Microsoft 365 at an enterprise scale, including Teams, SharePoint, Exchange, and OneDrive
• Hands-on experience with Box and Slack in an enterprise environment, including administration, governance, and adoption programs
• Experience with enterprise AV environments, including conference room technology, video conferencing platforms, and AV/IT integration - Cisco Webex or Cisco room systems experience strongly preferred
• Experience developing internal communications, adoption campaigns, or product marketing content - the ability to "sell" technology to a non-technical audience is essential
• Proven track record managing external vendors, integrators, and service providers
• Strong project management skills with experience leading cross-functional initiatives