Field Service Technician

Job Title: Field Service Technician (Level I) Client: Direct Employment Type: Long Term Contract Pay Rate: $22/hr. on W2

ROLE DESCRIPTION

Represents the organization to customers by providing information, responding to inquiries or troubleshooting product problems. Typically reports to a Supervisor or Manager. Level I employees are entry-level and learning company policies and processes so they can develop the basic skills necessary to be successful in the job role. Their tasks are routine in nature, do not require decision-making and they work under close supervision.

MINIMUM REQUIREMENTS

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.

ROLE SNAPSHOT

Services and maintains Canon Solutions America supported products in accordance with Service and Parts Standards to achieve efficiency and a high level of customer satisfaction. Performs routine maintenance according to documented standards and assists with installations. Unresolved problems will be escalated in accordance with standard procedures.

KEY RESPONSIBILITIES

• - Reports to manager product failure trends and serviceability issues, with necessary supported documentation, ensuring accurate information and record keeping.
• - Meets customer demands by providing efficient, responsive and accurate Field/Shop/on-site maintenance.
• - Properly maintains all technical information, FSRs, Expense Reports, and Canon property assigned.
• - Possesses good customer communication and satisfaction skills.
• - Responsible for maintaining the performance of assigned machines.
• - Responsible for maintaining performance at a level which helps to achieve the branch/districts overall metric targets."

CERTIFICATION(S) & LICENSE(S) (if applicable) n/a OTHER EXPECTATIONS (including field of education, motor vehicle, travel, OT)

• - High School diploma or equivalent required.
• - Possess a basic understanding of internet environments. Successful completion of the 120-day introductory period and completion of the PDIF new hire class.
• - Requires some travel (valid driver's license and acceptable driving record necessary).
• - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers premises.
• PPS Only: - Must be able to work in a 24x7 environment, perform shift work and do on-call rotations."

PHYSICAL DEMANDS & WORK ENVIRONMENT (including bending, twisting, listing, or handling of biological materials or waste) "- Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling). TeamSoftis anEqualOpportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace. #J-18808-Ljbffr TeamSoft, Inc.