Country Head

Role Summary The Country Head – USA is responsible for building, scaling, and leading Jyoti CNC’s USA business with full P&L ownership and end-to-end accountability across sales, applications, service, operations, and governance. This role is a builder-leader mandate: establish the organization, operating cadence, and discipline required to deliver profitable growth, installed-base monetization, and customer trust through world-class execution. Essential Functions & Key Responsibilities 1. Business & P&L Ownership Own full USA P&L: revenue, margin, opex, working capital, cash flow Build and execute annual/quarterly operating plan (growth, cost, capacity, coverage) Enforce pricing/discount governance and profitable mix Drive aftermarket/service growth (spares, service contracts, retrofits, uptime programs) Establish performance tracking: plan vs actual, corrective actions, lessons learned 2. Organization Building & Leadership Build and lead the leadership team (Zone Heads + Tech Center + Service + Ops + Finance) Create a high-performance culture: clarity of roles, accountability, cadence, standards Own leadership development: coaching, performance planning, evaluation, succession planning Ensure organizational design supports scale (territory coverage, service footprint, parts readiness) Partner with global HR/legal to ensure compliance with employment requirements and company values 3. Sales & Market Strategy Define GTM strategy (direct + strategic partners where needed) aligned to global goals Drive territory expansion, vertical strategy, and key-account penetration Run a disciplined commercial rhythm: pipeline health, conversion, forecast accuracy, deal governance Own strategic negotiations and executive customer relationships Strengthen proposal/application capability: right solution, right risk, right margin 4. Operations, Tech Centers & Service Excellence Ensure seamless coordination across Tech Centers, central warehouse, and field service Establish service operating standards: response time, first-time-fix, uptime, escalation protocol Build parts strategy: critical spares, stocking policy, inventory turns, repair TAT, obsolescence control Reduce repeat failures through structured root-cause, corrective actions, and reliability feedback loop Track execution performance and implement lessons learned (install quality, handover, repeat issues) 5. Governance, Reporting & Representation Set the governance rhythm: weekly ops review, monthly business review, quarterly strategy review Report performance transparently to global leadership with clear actions/owners/dates Ensure adherence to Jyoti processes, ethics, and brand standards Represent Jyoti CNC externally: customers, industry events, strategic partners Drive employee engagement and customer satisfaction as explicit leadership outcomes 6. Performance Metrics (KPIs) Revenue vs plan (new machines + aftermarket) Gross margin + discount compliance Forecast accuracy (monthly + quarterly) Installed-base monetization (service contracts / spares / retrofits) Service execution: response time, first-time-fix, uptime, repeat-failure reduction Working capital: inventory turns, AR/DSO, cash flow People: leadership team build-out, retention, capability development, engagement Qualifications & Experience Bachelor’s in Engineering/Business (MBA preferred) 15–25+ years in CNC machine tools / capital equipment / industrial technology Proven success leading cross-functional functions (sales, applications, service, operations, finance) Demonstrated experience building/scaling a region or country organization Strong executive communication, operating cadence discipline, and customer-facing leadership Work Environment & Physical Demands Frequent exposure to tech center, warehouse, and customer manufacturing environments with hazards such as noise, electricity, chemicals/coolants, heavy equipment, and automated/manual machinery. Physical demands include frequent travel, standing/walking on shop floors, occasional bending and lifting/carrying materials, and periodic extended hours to support escalations, key installs, and business‑critical deadlines. #J-18808-Ljbffr