AR / Collections Specialist

Job Description

Job Description

We are looking for an AR / Collections Specialist to join a well-established, stable, and long-standing organization the San Fernando Valley. This opportunity is ideal for an accounting specialist who can manage receivables, billing, cash application, and customer follow-up with accuracy and professionalism. The person in this role will help maintain healthy cash flow, support financial close activities, and work cross-functionally to resolve account issues in a timely manner.

Responsibilities:

• Prepare and issue customer invoices each day, ensuring billing records are complete, accurate, and delivered on schedule.

• Apply incoming payments to the appropriate customer accounts across multiple payment methods, including credit cards, wire transfers, checks, and cash receipts.

• Maintain the accuracy of accounts receivable records by reconciling sub-ledger activity to the general ledger and reviewing aging balances regularly.

• Research billing questions, payment variances, and disputed charges, then partner with internal teams to resolve outstanding issues promptly.

• Contribute to month-end and year-end close by organizing receivable activity, supporting account analysis, and supplying documentation for audit requests.

• Process refund requests related to customer deposits, maintain organized financial records, and assist with routine filing for audit preparedness.

• Contact customers regarding overdue balances, escalate delinquent accounts to the appropriate internal teams, and support resolution of pricing or payment concerns.

• Coordinate scheduled credit card charges, update customer payment terms based on approved requests, and recommend write-offs or other actions for aged balances when appropriate.

• Assist with petty cash administration and perform authorized banking transactions such as deposits and withdrawals as needed.

• At least 3 years of experience in accounts receivable, collections, or a similar accounting support role.
• Hands-on knowledge of invoicing, cash applications, billing processes, and commercial collections activities.
• Ability to reconcile account activity accurately and identify discrepancies across customer ledgers and financial records.
• Experience handling multiple forms of payment while maintaining strong attention to detail and documentation standards.
• Comfortable communicating with customers and internal departments to resolve past-due balances and payment disputes professionally.
• Proficiency with standard accounting systems and spreadsheet tools used for receivables tracking and reporting.
• Strong organizational skills with the ability to manage deadlines, prioritize tasks, and support closing and audit activities effectively.