Collections Specialist

Job Description

Job Description

We are looking for a detail-oriented Collections Specialist to support receivables and payment follow-up efforts for a Long-term Contract position in Woodland Hills, California. This role is well suited for someone who communicates clearly, works comfortably across multiple platforms, and can manage collection activities with accuracy and professionalism. The ideal candidate brings strong spreadsheet skills, solid command of Microsoft Office tools, and the flexibility to collaborate effectively in a team-driven environment.

Responsibilities:
• Manage commercial and consumer collection activities by contacting customers regarding outstanding balances and coordinating timely payment resolution.
• Review aging reports, account histories, and billing records to identify delinquent accounts and determine appropriate follow-up actions.
• Document collection efforts thoroughly in internal systems and maintain accurate records of customer communications, disputes, and payment commitments.
• Work closely with billing, credit, and cross-functional teams to address account issues, resolve discrepancies, and support efficient account reconciliation.
• Use Excel and other Microsoft Office applications to track account status, prepare reports, and analyze collection performance trends.
• Communicate professionally by phone and in writing to negotiate payment arrangements while preserving positive customer relationships.
• Adapt quickly to new tools, processes, and system workflows as business needs evolve.
• Support process improvement efforts by identifying recurring collection challenges and recommending practical solutions.• At least 2 years of experience in collections, including exposure to commercial, consumer, or credit collections.
• Strong Excel skills with the ability to organize data, review account details, and monitor collection activity effectively.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Clear written and verbal communication skills with the ability to handle sensitive account discussions professionally.
• Working knowledge of billing collection practices, collection processes, and account follow-up procedures.
• Technical aptitude to learn multiple systems quickly and navigate them efficiently in a fast-paced environment.
• Ability to remain adaptable, work collaboratively, and contribute positively within a team setting.