Audiology Assistant

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UNC Hospitals Audiology is seeking a full-time Audiology Assistant for our adult audiology clinics (Chapel Hill & Pittsboro) and hearing aid dispensing program. We are looking for a highly motivated and customer-service oriented administrative staff to assist with non-billable administrative and clinical tasks to maximize the time and productivity of the clinical audiologists.


Responsibilities will include but are not limited to:

• Screening of incoming referrals to determine best appointment type
• Triaging of incoming calls/emails from patients regarding hearing aid needs or issues
• Schedule sign language interpreter, when needed
• Cleaning of audiology equipment, booths, and dispensing rooms between patients
• Preparing rooms and equipment for clinical visit
• Listening checks of equipment in booths
• Equipment maintenance and management of broken equipment: notifying all staff of issue(s), serving as point person for medical engineering and follow up to ensure that equipment is repaired
• Supply maintenance - responsible for inventory of supplies in hearing booths and hearing aid dispensing rooms, ordering supplies while monitoring budget, update status of POs for Purchasing, update POs for new FY budget
• Ordering of hearing aid literature and compiling information packets
• Ensure that patient education materials are stocked and displayed
• Processing prior authorizations for insurance [Medicaid, Managed Medicaid, Tricare, state programs]
• Ensure approvals have been obtained prior to ordering/dispensing of hearing aid product
• Ordering of hearing aids, hearing aid accessories and ear molds
• Completion of registration, warranty and loss & damage forms
• Processing of incoming hearing aids and ear molds (checking in, labeling, scheduling patient for appointment or pick up)
• Scheduling hearing aid appointments
• Ensuring hearing aid orders are on track and ready for patient's appointment
• Mailing hearing aids/accessories/ear molds to patients
• Ownership of hearing aid walk-ins (ear mold tubing changes/trimming; hearing aid cleaning/checks; replacing receiver/wax filters) - includes documentation of actions taken for AuD to review and sign off on
• Charge Review work queue - entry of hearing aid charges and review/clearing of all charges dropped by providers
• Supervise and maintain loaner hearing aid stock
• Drafting of letters of medical necessity and ensuring that they get signed by MD and processed by manufacturer
• Submit tickets for Cadence, Communications, ISD requests
• Provide clerical support as needed; assist with copying/faxing
• Picking up mail from external, outdoor mailbox daily
• Maintain audiology department files such as price lists, mailings, physician referrals, etc.
• Completion of Environment of Care (EOC) AMP tracing for respective clinic

Other Information

Other information:
Education Requirements:

• High School diploma or GED

Licensure/Certification Requirements:

• No licensure or certification required.

Professional Experience Requirements:

• Two (2) years of clerical or administrative experience
• If Bachelor's degree, no years of clerical or administrative experience
• If Associate's degree, one (1) year of clerical or administrative experience

Knowledge/Skills/and Abilities Requirements:

• Excellent communication and interpersonal skills
• Ability to understand, follow and communicate/relate oral and written instructions and pertinent information accurately
• Basic understanding of the needs of the population being served
• Ability to establish and maintain effective working relationships with patients, visitors, and other employees
• Must be responsible, organized, detail oriented, and a quick learner
• Must be proficient with computer skills; ability to learn and use UNCH computer system programs
• Strong troubleshooting skills

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Audiology-Carolina Crossing


Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email View email address on click.appcast.io if you need a reasonable accommodation to search and/or to apply for a career opportunity.