General Manager

General ManagerThe General Manager empowers the club team to execute acac's mission of ensuring members have a great fitness experience. The position leads department directors and is responsible for the overall operational and financial success of the club. The General Manager embraces acac's mission and provides leadership and vision for the entire club operations.Top Five ResponsibilitiesAchieve annual growth and profitability plans that are aligned with acac's mission and visionSupport club team through effective communication and recognition, building a culture that encourages teamwork and a sense of urgencyAccountable for club's financial performance, explaining monthly variances and ensuring overall accountability for the operating budgetContinually evaluate member experience, identifying programs and processes that will drive continuous improvement and opportunities to exceed expectationsEnsure facility operates with a keen attention for the safety of all team members and membership at largeRequirementsExperienceMinimum of 3 years' experience in a management role, including supervising and leading multiple teams simultaneouslyPrior experience managing a Group Exercise Program at a multiple-facility health clubExperience as a Group Exercise Instructor or Personal Trainer is a plusProven ability to manage expenses to an operating budget, including financial analysisCommunicationExcellent written and verbal communication skillsOrganizationAbility to problem solve and remain collaborative when addressing any customer service situationsAble to work with minimal supervisionAble to handle multiple concurrent projects and assignments.Personal CharacteristicsExcellent customer service and people skillsFriendly, outgoing, energetic, enthusiastic, and motivationalHonest and ethicalStrong proven leaderPassion for the business and a strong commitment to the company's missionEducation4-year degree preferredCPR/AED certificationPhysical demandsMust be able to stand, walk, sit, reach, and bend throughout a shiftCompany ExpectationsRead, sign, and abide by the policies included in the Team Member HandbookPark in team member designated areasClub cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep club neat and cleanAttend mandatory Personal Training meetingsAssist with Service Days, as assigned by SupervisorAssist with club programs, special events, or activities, as assigned by SupervisorPromptly respond to work-related correspondenceExhibit a positive attitude at all timesDeliver outstanding service to members and guests, following acac's Five*Star principlesAffirmative Action/EEO statementacac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.Other dutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.