Client Care Specialist

Client Care SpecialistThe Premier Veterinary Group in Chicago, IL is hiring a full-time Client Care Specialist to join our outstanding team!Why Join Premier Veterinary Group, Chicago? Join a collaborative team committed to delivering exceptional emergency and specialty care using advanced technology and state-of-the-art equipment. As a Customer Service Representative, you'll create a welcoming first impression while providing compassionate, attentive support to pets and their families. You'll be part of a supportive, team-first culture where your contributions are valued and professional growth is encouraged. Most importantly, you'll make a meaningful difference for our clients, patients, and veterinary community every day.In Your Day-To Day, You Will:Welcome our clients in a friendly, helpful, and compassionate mannerPrepare and review documents and medical records accurately and completelyEducate and advise clients regarding Premier services and practicesProcess appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all timesProcess admissions and discharges accurately; schedule follow up appointments as necessaryProcess invoices and payments accuratelyUpdate and maintain client/pet records and files in accordance with hospital legal requirementsAssist with other administrative duties such as scanning, faxing, emailing, for exampleWhat You Bring:Excellent interpersonal skills and able to develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employeesHave a fundamental knowledge of windows based computer programsProven effective communication and the ability to multitask and prioritizeAbility to recognize and seek guidance in all client-related cases where protocol does not applyWilling and able to provide exceptional customer serviceFluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.Perks & Benefits:Medical, Dental and Vision insurance -Multiple health plan options so that you can choose something that suits your needs best.Life Insurance, Disability Insurance, FSA, HSAEmployee Assistance ProgramUniformsGenerous CE AllowanceProfessional development assistanceHands on learning as well as opportunities for credentialingOnsite continuing education events as well as virtual learning platformsVeterinary Social Worker on site!Premier Veterinary Group believes that all veterinarians, pets, and pet owners deserve premier experiences. Everything we do reflects this belief. We commit ourselves to acting with respect, honor, and dignity toward our patients, clients, and colleagues.Surrounding Areas Our Chicago hospital is within commuting distance of many veterinary professionals throughout Chicago's North Side and the surrounding suburbs, including:Irving ParkAvondaleNorth CenterRoscoe VillageAlbany ParkLogan SquareLakeviewLincoln SquareRavenswoodBucktownWicker ParkPortage ParkJefferson ParkOld Irving ParkBelmont CraginNorth ParkEdgebrookLincoln ParkAndersonvilleEdgewaterSkokieNorridgeHarwood HeightsPark RidgeMorton GroveEvanstonNorthfieldAbout Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.Join Us At Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care! Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.