Real-Time WFM Analyst: Contact Center Optimization
J & B Medical
J&B Medical in Wixom, MI seeks a detail-oriented WFM Real-Time Analyst for our RingCentral Contact Center. You will monitor intraday performance, manage real-time agent adherence, and respond to volume changes to meet service level goals. Strong analytical skills, RingCentral WFM or NICE inContact/CXone experience, and Excel proficiency are required to act quickly on breaks, staffing, and contingency plans while collaborating with forecasting. #J-18808-Ljbffr J & B Medical
Vacancy posted 5 days ago
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