Field Supervisor - Broadband Installation

Description:

Savannah, GA | Supervising Savannah, Augusta & Charleston Markets Build Your Career in the Field — Not Behind a Desk Madison Telecommunications, Inc. is seeking an experienced

Field Supervisor

to lead and support broadband installation technicians across our

Savannah, GA; Augusta, GA; and Charleston, SC markets . This is a

hands-on field leadership position

for someone who understands installation work and enjoys coaching technicians, solving problems, improving performance, and maintaining high standards for quality and safety. The position is based out of

Savannah, Georgia , but regular

day travel throughout Savannah, Augusta, and Charleston

is required. Overnight travel is expected to be minimal. IMPORTANT – FIELD EXPERIENCE REQUIRED Applicants must have at least 3 years of hands-on field experience in cable/broadband, security, satellite/DISH, telecommunications installation, or a closely related installation field. Applicants without relevant field installation experience will not be considered for this position. What You'll Do As a Field Supervisor, you will spend the majority of your time in the field working directly with technicians and monitoring the performance of your assigned markets. Responsibilities include: Lead, Coach &

Develop Technicians

– Provide hands-on coaching, mentoring, training, and performance feedback

to help technicians succeed. Manage Performance &

KPIs

–

Monitor individual and team performance metrics, identify trends and

performance gaps, and hold technicians accountable for established

expectations. Develop Action Plans

– Analyze performance

data and create individual and team action plans to improve productivity,

quality, efficiency, and other key metrics. Perform Quality

Inspections

– Conduct required field quality inspections to verify that installations

meet company and client standards. Conduct Vehicle &

Equipment Inspections

– Complete regular truck inspections to ensure vehicles, tools, equipment,

and required safety items are properly maintained. Provide Field Support

– Work alongside

technicians in the field to provide guidance, troubleshoot installation

issues, and address performance or quality concerns. Maintain Documentation

– Complete accurate and

timely documentation related to inspections, coaching, training,

performance, and corrective action. Promote a Safety-First

Culture

– Ensure technicians follow company safety requirements, OSHA standards,

and established safe-work practices. Perform other duties as

assigned. What We're Looking For Required Qualifications: Minimum

3 years of

relevant field installation experience

in cable/broadband, security,

satellite/DISH, telecommunications, or a similar installation environment Strong understanding of

field installation practices, troubleshooting, quality standards, and

technician workflows Ability to coach, train,

and hold employees accountable for performance expectations Comfortable reviewing

KPIs and using performance data to identify problems and develop solutions Strong communication,

organizational, and documentation skills Ability and willingness

to spend the majority of the workday in the field Ability to travel

regularly between the

Savannah, Augusta, and Charleston areas Valid driver's license

and ability to meet company driving requirements Ability to meet the

physical requirements associated with working in a field installation

environment Supervisory or team-lead experience is preferred , but strong field technicians with demonstrated leadership ability and the required industry experience are encouraged to apply. Travel & Work Environment This is

not primarily an office-based position . The Field Supervisor is expected to be visible and actively engaged with technicians in the field. The position is based in

Savannah, GA

and supports technicians throughout the Savannah, Augusta, and Charleston markets. Candidates should expect

regular day travel between assigned locations , with minimal overnight travel. Why Madison Telecommunications? For more than 30 years, Madison Telecommunications has provided telecommunications installation and field services throughout the Southeast. We are looking for leaders who understand that strong results come from

supporting technicians, maintaining high standards, holding teams accountable, and putting safety first. If you have the field experience and leadership skills to develop technicians and drive performance across multiple markets, we encourage you to apply. Every Connection Matters. Every Employee Matters.

PGM1

Requirements: Qualifications: Experience: Minimum of 3 years of leadership experience, preferably in a field-based or technician environment. Skills: Moderate proficiency in Microsoft PowerPoint and Excel. Strong analytical skills with the ability to pull and interpret data to develop action plans. Excellent communication and interpersonal skills for coaching and mentoring technicians. Other Requirements: Ability to work flexible hours, including weekends, as needed. Valid driver’s license and reliable transportation. Employee must physically be able to drive and maintain an acceptable MVR through our insurance. Strong attention to detail and the ability to identify areas for improvement. Preferred Qualifications: Experience in a similar role or industry. Familiarity with industry-specific metrics or performance standards.

PI5279ca2bdc00-37344-41261861