Account Support Analyst

Responsibilities Interpreting contracts within projects to provide setup and billing support for all Risk products we provide. Identifying, coordinating, and implementing process and system improvements in contract setup simplification, workflow, billing/invoicing, and general back‑office support. Working closely in a team environment building an effective working relationship with the sales teams and internal processing teams such as MBS Accounting, Customer Accounting, Back Office, IADP, Support, Pricing, and Product. Investigating and improving customer satisfaction, addressing issues such as customer billing and invoices, order processing, and account and user provisioning policies. Compiling data, verifying pricing, and computing fees and charges for billing purposes. Implementing all Fulfillment related requests in outlined workflow and processes. Ensuring accurate completion of all received projects/requests while maintaining turnaround time to meet business requirements and required accuracy rates, ensuring needs are fulfilled. Troubleshooting any billing, invoicing, or account set‑up related inquiries. Performing all other duties as assigned. Qualifications Previous experience with computer applications such as Microsoft Word, Excel, PowerPoint, and any other related accounting software. Customer service, organizational proficiency, adept problem‑solving, meticulous attention to detail, strong interpersonal skills, and excellent communication abilities. Excellent verbal and written communication skills with the ability to convey complex information clearly. Well‑developed proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Previous billing experience. Strong math and analytical skills. Ability to interpret contracts and extract billing‑relevant data. Experience working with internal systems and cross‑functional teams (sales, onboarding, product). Ability to quickly learn the contract and pricing processes in our back‑office systems. Preferred prior experience with RISK products. Bilingual candidates preferred. High School diploma required. Maintain required accuracy rates to ensure fulfilling needs. #J-18808-Ljbffr