Customer Service Coordinator

Customer Service Coordinator Manufacturing

We're a quality-driven manufacturer looking for a driven, quick-learning self-starter with the ambition to grow into a leadership role. If you thrive in a fast-paced environment and bring passion and initiative to your work, we want to hear from you.

You'll manage the full order cycle for assigned customer accounts while serving as a key connector between customers and our internal teams. This isn't a call center role you'll build real relationships and work across sales, operations, and compliance in a fast-moving environment.

What you'll be doing:

• Handle customer communication and accurate, timely entry of quotes, orders, and related information
• Process and track quotes and orders ensuring compliance with pricing strategy, target margins, and program naming criteria
• Follow up with customers on order acknowledgements, order status, and shipping information
• Maintain electronic customer files including lab projects, quotes, order acknowledgements, price lists, and standard notes
• Create new item numbers and product descriptions following established protocols
• Coordinate internally on customer sample requests, product information requests, and order follow-through
• Build and implement project management tools to support cross-functional collaboration on major programs
• Support the Account Executive with material samples, cross reference lists, quotations, and past due invoice collection
• Back up other Sales Team members during high-activity periods or when coverage is needed
• Assist the Export Compliance Officer with international trade compliance activities including audits and procedure development
• Participate in special projects such as ERP system evaluations and upgrades

What you bring:

• 35 years of customer service experience, ideally in manufacturing or a related field
• Strong organizational skills and serious attention to detail
• Comfort with ERP systems and MS Office
• Clear, professional communication written and verbal
• Bonus: French or Spanish language skills
• Must be eligible for any required US export authorizations (ITAR/EAR)

A business degree is a plus, but not required experience matters more.