IT Administrator
Apollon Wealth Management
Job Description
Job Description
IT Administrator
Reports to: IT Manager
Status : Exempt
Type: Hybrid
- Partner with our MSP to oversee day-to-day operations, projects, and escalations.
- Serve as the primary point of escalation for Advisors and internal users, actively managing and prioritizing open IT support tickets and working closely with our Managed Service Provider (MSP) to ensure timely resolution of issues and minimize disruptions to daily operations.
- Manage the procurement, configuration, and deployment of hardware and software for new and existing users.
- Oversee user access and license management for third-party tools (e.g., Adobe, Zoom, MS365) and centrally managed applications.
- Support the IT aspects of firm acquisitions and transitions, coordinating with internal teams and our Managed Service Provider (MSP) to ensure a smooth onboarding process, system integration, and technology setup for incoming advisors and staff.
- Partner with field offices and internal departments to understand their technology needs, identify opportunities for improvement, and provide ongoing IT support to enhance efficiency and the overall user experience.
- 3+ years in an IT Administrator or similar role; experience working with MSPs a plus.
- Familiarity with SaaS license management and endpoint provisioning.
- Strong organizational and troubleshooting skills.
- Excellent communication and collaboration abilities.
- Comfortable in a fast-paced, service-oriented environment.
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Vacancy posted 9 days ago
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