Technical Support Technician (Hybrid)

Senior Technical Support EngineerAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.As part of CMSO Software Enterprise Technical Support, the PremierOne Support team deploys and supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.The hours for this position include nights, weekends, and holidays. This role also has an On Call responsibility.As a Senior Technical Support Engineer, you will work in a people-first culture to support and configure critical hardware and software implementations for our customers. This position is a remote role in the United States and serves as a vital technical touchpoint. Because public safety never sleeps, the hours for this position include nights, weekends, and holidays, alongside a rotational on-call responsibility to help ensure support is always active. We welcome candidates with a Bachelor's degree or equivalent practical experience who are passionate about using their technical expertise to keep critical public safety networks running smoothly.Key Responsibilities:Customer Implementation & Support Configure and support complex hardware and software systems deployed in public safety customer environments Resolve highly critical customer issues received via phone, email, and web portal with outstanding professionalism Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutionsSystem Diagnosis & Optimization Troubleshoot and analyze intricate system-level software, networking, and third-party components Identify root causes of application failures and implement corrective measures to prevent recurrences Maintain continuous operational availability of local and remote customer implementationsTechnical Collaboration Work effectively as a self-directed technical resource and as a highly collaborative team member Share domain knowledge regarding application behavior and database performance with internal engineering groups Participate in a rotational off-hours on-call schedule to support emergency system restorationJob Requirements:Technical Expertise Database & OS Administration to configure and maintain MS SQL Server and MS Windows Server environments Performance Analysis using MS Ops Manager and desktop operating systems to identify performance bottlenecks Network & Infrastructure troubleshooting including basic routing, firewalls, and security rulesProfessional Experience Problem Solving to efficiently diagnose, isolate, and resolve multifaceted software and hardware issues Client Engagement to represent the organization and manage customer relationships with high professionalism On-Call Rotation to actively participate in rotational, off-hour duties for system-critical issuesPreferred Qualifications Advanced expertise in PremierOne Application Suite or similar high-availability public safety platforms Hands-on network infrastructure experience with F5 Load Balancers and Fortigate firewalls Deep knowledge of relational database query writing, optimization, and SQL Server indexingThis position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.The salary range for this req role is $90,000- $110,000. Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.Basic Requirements Bachelors degree or 3+ years of relevant experience Must be able to obtain background clearance as required by government customers Legal authorization to work in the U.S. indefinitely is required. Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan YesOur U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more!Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.