Service Advisor

Service Advisor

We are seeking a knowledgeable and customer-focused Marine Service Advisor to join our team. The Marine Service Advisor serves as the primary point of contact between customers and the service department, ensuring a smooth and efficient repair and maintenance process for all marine vessels.

Key Responsibilities:

• Greet customers and assess their marine service and repair needs
• Write detailed service orders and communicate issues clearly to technicians
• Provide accurate estimates for repairs, maintenance, and parts
• Coordinate workflow between customers, technicians, and parts department
• Monitor job progress and keep customers informed of status updates
• Ensure timely completion of service work and follow up on any outstanding items
• Process invoices, explain charges, and handle payments
• Maintain strong customer relationships and deliver excellent customer service
• Uphold safety, quality, and environmental standards in all service operations

Qualifications:

• Previous experience in marine service, automotive service advising, or a related field preferred
• Strong understanding of boats, engines, and marine systems (inboard, outboard, electrical, etc.)
• Excellent communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Proficiency with service management software and basic computer skills
• Strong organizational and problem-solving abilities

Education & Experience:

• High school diploma or equivalent required
• Technical or marine-related training is a plus
• 2+ years of service advisor or marine industry experience preferred

Work Environment:

• Combination of office and marina/shop environment
• May require working weekends or extended hours during peak boating season

OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.