Automotive Service Advisor

Benefits:

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Signing bonus

Training & development

Automotive Service Advisor

Benefits / Perks

Career Advancement Opportunities

Competitive Compensation

Flexible Scheduling

Busy, Established Auto Repair Shop

Opportunities for Performance Bonuses

Professional and Team-Oriented Work Environment

Job Summary

We are looking for an experienced and motivated Automotive Service Advisor to join our busy auto repair shop.

The Service Advisor will be the primary point of contact between our customers and technicians. You will be responsible for greeting customers, understanding their vehicle concerns, preparing repair estimates, explaining recommended repairs, obtaining customer approvals, and keeping customers updated throughout the repair process.

The ideal candidate is professional, organized, customer-focused, and comfortable with automotive repair terminology. You should also have strong sales and communication skills and be able to confidently explain repairs and maintenance recommendations to customers.

Our goal is to provide excellent customer service while helping customers properly maintain and repair their vehicles.

Responsibilities

Greet customers professionally and provide excellent customer service

Listen to customer concerns and accurately document vehicle problems

Create and manage repair orders

Prepare repair estimates for parts and labor

Explain recommended repairs and maintenance to customers in an easy-to-understand manner

Obtain customer authorization before repairs are performed

Communicate with technicians regarding vehicle diagnosis and repair status

Keep customers updated throughout the repair process

Recommend necessary maintenance and repairs based on technician inspections

Schedule customer appointments and manage the daily repair schedule

Follow up with customers regarding estimates, declined repairs, and completed services

Order or coordinate parts when necessary

Review completed repair orders before customer pickup

Process customer payments and invoices

Maintain accurate customer and vehicle records

Handle customer questions and concerns professionally

Help maintain a clean, organized, and professional front office

Build long-term customer relationships and encourage repeat business

Help the shop meet daily and monthly sales goals

Provide excellent customer service from vehicle drop-off through final delivery

Qualifications

Previous automotive Service Advisor experience preferred

Automotive repair shop experience strongly preferred

Strong understanding of automotive repairs and maintenance

Excellent customer service and communication skills

Strong sales and closing ability

Ability to explain mechanical repairs clearly to customers

Professional appearance and attitude

Strong organizational and multitasking skills

Comfortable working in a fast-paced repair shop

Basic computer skills

Experience with automotive shop management software is a plus

Valid driver's license

High school diploma or GED preferred

Preferred Experience

Experience with any of the following is a plus:

AutoLeap

Tekmetric

Shop-Ware

Mitchell 1

Identifix

Alldata

Tire and wheel sales

Automotive financing programs

Parts ordering

Automotive repair estimating

What We Are Looking For

We are looking for someone who can sell, communicate, organize, and take care of customers.

The right candidate should be able to build trust with customers, confidently present repair recommendations, follow up on estimates, and work closely with technicians to keep vehicles moving through the shop efficiently.

If you are motivated, dependable, have automotive knowledge, and enjoy working with customers, we would like to hear from you.

Job Type: Full-Time

Position: Automotive Service Advisor / Service Writer