Service Advisor

Audi Fort Lauderdale | Where Service Meets Excellence "Driven by Service. Powered by People." Helping satisfied customers drive away with a smile is what we do, join a team that's passionate about earning customers for life! About the Role: Audi Fort Lauderdale is seeking a dedicated Service Advisor to be the vital link between our customers and our expert technicians. If you're passionate about delivering outstanding service, thrive in a fast-paced environment, and are driven by customer satisfaction, we want to hear from you! Responsibilities: As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician, and the needed and recommended service/repairs are understood by the customer. Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system. Communicate additional repair and service needs to the customer based on vehicle inspection. Administer the manufacturer warranty for qualifying vehicle repairs. Keeping customer informed of service specials, completion times and service expenses. Qualifications: Previous Service Advisor experience, preferred. Prior experience as an automotive technician a plus. A team player who is focused on providing exemplary customer service. Basic mechanical understanding of an automobile. Acceptable driving record and a valid driver's license in your state of residence We offer a comprehensive benefits package designed to support you and your family, including: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.