Senior Customer Service Specialist

Business Title Senior Customer Service Specialist Immediate Superior Position Sr Manager / Director Area HA Mission The Customer Service Specialist is responsible for receiving and placing customer purchase orders and ensuring timely delivery of merchandise. Main Responsibilities Deliver exceptional customer support with a focus on relationship management, resolving complaints, and acting as the primary point of contact for order status and issue resolution. Conduct weekly client calls to review inventory projections and monthly conferences to discuss long‑term demand. Process customer orders/changes according to established department policies and procedures. Work closely with Sales Engineers and Demand Planners, actively demonstrating customer focus, negotiation, and international teamwork. Create, manage, and control inventory projections and levels per customer agreements (Food & Medical and Industrial segment). Process sales orders, samples, billing, and merchandise returns; monitor backlog/backorder. Access client systems to analyze demand, upload data, and ensure accurate master data (prices, SKUs, etc.). Generate and distribute sales/inventory reports (e.g., open orders, consignment in/out, horizontal consumption, projections). Coordinate transactions across SAP, Microsoft Office, customer platforms, and email, ensuring timely internal/external communication and maintaining up‑to‑date documentation. Support Lead projects and continuous improvement related to Customer Services, and collaborate with Sales & Quality teams on rework processes and slow‑mover sales. Requirements Minimum educational requirement: Associate's or Bachelor's Degree. Hard skills: More than 5 years in logistics, customer service or other fields mainly in manufacturing; Customer service Service Attitude; Monitoring and Control; Proactive communication; Organized / Follow up / attention to details; Risk management. Language Skills Minimum requirement: English. Desirable: Spanish. Professional Impact Works to achieve operational, functional, and/or business targets within job area with indirect impact on departmental or job family results. Entry- level professional; follows standard processes and works under close supervision. Work is defined by others within smaller, less complex projects/assignments and generally more limited in scope. Equal Employment Opportunity & Affinity Action Equal Employment Opportunity and Affinity Action at Nidec Nidec is an Equal Employment Opportunity (EEO) and Affinity Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: #J-18808-Ljbffr