Concierge - Residences at The Little Nell

Concierge - Residences at The Little Nell

The Concierge acts as an ambassador for the hotel and both the town by providing expert-level knowledge of our property and its amenities and offerings. As the Concierge, you will welcome and register guests, present statements, check credit and collect payment. The Concierge reports to the Front Office Manager.

Applications for this position will be accepted until September 13, 2026.

Recommend and book activities for guest's ability/skill level and interest

Check guests in or out of hotel in accordance with procedures

Record any guest complaints or problems and notify appropriate staff individuals

Assist with ordering and maintaining supplies as well as attending to the orderliness at the front desk and bell closet

Coordinate with other departments daily needs or special requirements for all hotel guests

Responsible for maintaining cash bank and for daily settling of cash bank

Comply with all policies and procedures for the Concierge Department as well as Aspen One

Assist in emergency and security procedures as directed by management

Complete tasks and projects delegated by your manager and assist with other departments as business volumes and staff levels demand

Other duties as assigned

High School Diploma or GED required, bachelor's degree preferred

1 year of concierge or customer service experience required

Colorado Notary preferred

Intimate knowledge of local mountain, town activities and events in the area

Knowledge of customer preferences and how to meet or exceed them

Familiarity with hotel fire and safety procedures

Familiar with hotel services, hours of operation

Knowledge of daily functions, locations and times to assist guests with inquiries

Excellent verbal and written communication skills to interact professionally with guests, vendors and other staff members

Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly

Active listening and interpersonal skills to personalize the guest experience

Ability to act professional in a fast-paced environment

Strong attention to detail

Ability to work effectively in team settings, contributing positively to group dynamics

Ability to build and maintain relationships with local businesses

Ability to complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand

Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required

Regularly work indoors with no adverse conditions

Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance

Health, Dental and Vision Insurance Programs

Flexible Spending Account Programs

Life Insurance Programs

Paid Time Off Programs

Paid Leave Programs

401(k) Savings Plan

Employee Ski Pass and Dependent Ski Passes

Other company perks