Night Auditor- The Little Nell - Winter

Night Auditor- The Little Nell - Winter

The Night Auditor balances daily financial transactions, verifies guest accounts, and ensures accurate reporting for hotel operations. This role combines overnight front desk responsibilities with accounting duties, providing guest assistance while reconciling revenue, processing payments, and preparing financial reports for management. This position reports to the Front Office Manager.

Applications for this position will be accepted until September 13, 2026.

Act as Front Desk Receptionist, Concierge and PBX Operator during this shift

Assist with guest requests and any guest concerns or issues

Run night audit daily processing

Notate and follow up on wakeup calls from the wakeup call sheet

Roll all expected arrivals and no shows to next day

Post overnight parking charges

Perform check in and check out duties

Compile and distribute house reports, including arrivals, departure and in-house report

Sort and file daily receipts for all restaurant outlets

Make management aware of guest's comments and complaints

Answer incoming internal and external phone calls, as well as additional PBX (phone operator) duties as needed

Other duties as assigned

Must be at least 18 years of age

High School Diploma or high school equivalent preferred

1 year of customer/ guest experience preferred

Basic industry terminology

Familiar with hotel fire and safety procedures, assisting in emergency and security procedures as directed by management

Knowledge of company policies and procedures

Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly

Strong attention to detail

Active listening and interpersonal skills to personalize the guest experience

Ability to act professional in a fast-paced environment

Ability to understand written and verbal English

Ability to work independently with minimal supervision

Ability to work effectively in team settings, contributing positively to group dynamics

Ability to demonstrate expertise in the technical aspect of the job

Comply with all policies and procedures for the Front Desk department

Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand

Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time

Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces

Must be able to constantly lift, push or pull up to 50 lbs. individually or with assistance

Paid Time Off Programs

Employee Ski Pass

Other company perks