Credit & Collections Analyst

Credit & Collections Analyst

Reports To: Regional Director of Finance Operations & Shared Services

Location: Miami, FL (Hybrid/Onsite per team policy)

Employment Type: Full-Time, Exempt

About the Role

Nord Anglia Education is seeking a Credit & Collections Analyst to join the AR Shared Services team. This role goes beyond traditional collections calling - it is an analytical, data-driven position responsible for tracking receivables performance, building KPI dashboards, and driving a proactive, metrics-based approach to collections across our school portfolio. The Credit & Collections Analyst will work cross-functionally with Treasury to ensure accurate cash flow reporting, partner with the AR team to reduce Expected Credit Loss (ECL), and reconcile billing systems to ensure invoices are posted and available to parents in a timely manner through the Zenda parent portal - directly supporting cash collection.

JOB RESPONSIBILITIES

Collections Strategy & Analysis

• Track and analyze accounts receivable aging, collections performance, and past-due trends across all assigned schools and entities
• Build and maintain KPI dashboards to give leadership real-time visibility into collections performance, aging trends, and portfolio risk
• Identify at-risk accounts and schools proactively, and help plan and prioritize collections strategy and outreach
• Partner with AR and school teams to develop and track structured collections plans for schools with elevated outstanding balances

Treasury & Cash Flow Reporting

• Work closely with Treasury to ensure collections activity and expected receipts are reflected accurately in cash flow reporting and forecasting
• Provide regular, reliable updates on expected and actual cash collections to support liquidity planning

Collection Agency & Legal Coordination

• Serve as a key point of coordination with external collection agencies and legal counsel on accounts requiring escalation beyond standard collections efforts
• Run and maintain KPI reports identifying accounts at risk of non-collection to flag for referral to legal or collection agency
• Support the AR team in compiling and sending required documentation for legal and collection agency referrals
• Track outcomes of legal and collection agency placements, and report accounts ultimately deemed non-collectible into the Expected Credit Loss (ECL) process

Expected Credit Loss (ECL) & AR Analysis

• Partner with the AR team to analyze debtor risk and support the accuracy of Expected Credit Loss calculations
• Identify trends in aging and payment behavior that inform ECL assumptions and flag deteriorating accounts proactively

Billing System Reconciliation

• Reconcile billing systems on a regular cadence to confirm invoices are posted accurately and on time
• Ensure billing timeliness supports parent access to invoices through the Zenda parent portal, removing friction from the payment process and accelerating cash collection
• Identify and escalate billing system issues or delays that could impact invoice availability or collections timing

JOB REQUIREMENTS

• Bachelor's degree in Accounting, Finance, Business, or related field preferred; equivalent experience considered
• 2+ years of experience in credit, collections, accounts receivable, or financial analysis, ideally in a shared services or multi-entity environment
• Strong Excel skills required; experience with Power BI, Power Query, or similar dashboard/BI tools strongly preferred
• Experience with ERP/billing systems (e.g., Microsoft Dynamics 365 Business Central, Zenda, or similar) a plus
• Understanding of Expected Credit Loss (ECL) concepts and AR risk analysis preferred
• Experience coordinating with external collection agencies and/or legal counsel on delinquent account referrals a plus
• Strong analytical mindset with the ability to translate data into clear, actionable insight for leadership
• Excellent communication skills, with the ability to work cross-functionally across AR, Treasury, and school-based teams
• Highly organized, proactive, and comfortable owning a metrics-driven function with minimal day-to-day direction

What Success Looks Like

• Reliable, up-to-date KPI dashboards that give leadership clear visibility into AR and collections performance
• A measurable, sustained reduction in past-due AR driven by proactive, data-informed collections planning
• Accurate, timely cash flow input provided to Treasury each reporting cycle
• Billing systems reconciled on schedule, with invoices reliably available to parents via the Zenda portal
• Timely, well-documented referrals to legal and collection agencies, with clean tracking of outcomes and accurate reporting of non-collectible accounts into ECL
• Strong working partnership across AR, Treasury, and school finance teams