Evening Shift Lead

Leadership- Leads by example in all aspects of the job Shows appropriate levels of maturity, personal confidence, and self-assurance. Confidential information is to remain confidential Takes responsibility for decisions, actions, and results making sound decisions maintaining a professional work environment Manage change well, can adapt, modify, and change as business dictates Follows all policies and procedures to create a healthy store environment Drives new ideas and shares information with others Is proactive, willing to take calculated risks and take on challenges Works collaboratively with employees in the stores as well as home office team Work efficiently in a multitasking environment Assists management as needed such as shift coverage, truck orders, product inventory etc. Demonstrates creative thinking regarding store problems, solutions, and improvements. Practices problem solving skills, makes decisions, handles emergency situations, and makes customer impacting decisions in absence of management. Customer Service- Creates an environment in which employees continuously exceed customer expectations Oversees the work of both deli and register to ensure quality customer service, and an appropriate variety of accurately made food for our customers. Consider the customer when making decisions and taking action Personally, establish strong rapport with customers and vendors and demonstrate customers are always a priority Observes employees and offer feedback on level of service being provided to customers on a consistent basis. Greet the customer, engage in conversation and offering customer assistance; being quick and efficient during transaction. Is a leader in loyalty. Knowledge reference for both customer and team member questions. Team demonstrating an upbeat and positive attitude Building rapport with customers Works independently as needed and can delegate tasks to team members effectively to divide work tasks. Store Operations- Maintains all store operations including inventory and expenses Maintains operations by initiating, coordinating all policy and procedures Secures merchandise by implementing security systems and measures Ensures availability of merchandise and services, maintaining inventories, Reviewing merchandising activities Mind the bottom line and control expenses where you can control Inventory results are consistently maintained at an acceptable level Store Presentation- Maintains a well- presented store on a consistent basis Cashwrap stocked, clean and organized. Confidential information out of customer view Training and assistance with new employees on the register Suggestive selling demonstrated when appropriate Keeps store shoppable and appealing to our customers Responds to business needs by updating and refreshing store presentation Store and backroom organized for efficiency Protects employees and customers by providing a safe and clean store environment.Maintain store appearance to make products enticing Staff Works with each team member and spends time coaching, motivating and promoting teamwork Works a flexible schedule to meet the needs of the business Marketing- Promotes business in the community Marketing merchandise by studying advertising, sales promotions, displays Seeks and acts on marketing opportunities to be recognized in the community Is a leader in the store with loyalty Sets marketing and signing in store Encourages team to promote business in social channels Has a wide range of relationships in the community #J-18808-Ljbffr