Manager, Billing Quality and Process Improvement

Job Description

WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

JOB SUMMARY

Quality Manager, Billing oversees and manages the execution of monthly Billing Quality including Process Improvement, Auditing, Training and Analytics. Engages and communicates progress, manages expectations of a large, varied group of key stakeholders and ensures mitigation plans are implemented and adopted.

Essential Duties and Responsibilities

• Defines and implements quality management and measurement processes for managing billing quality and metrics as it pertains to reconciliation, adjustments, rebates, timelines, accuracy, volatility and completeness.
• Conducts root cause analysis and defines mitigation plans while ensuring adoption of mitigation plan and closure of issues.
• Measures and reports adherence to SOX process as it pertains to billing.
• Measures and reports on billing productivity/efficiency improvements and related profitability and SG&A impacts.
• Manages billing related risks and issues, quality, communications, engagement, adoption, tasks owners, plans, due dates and status reports.
• Drives and/or identities process improvements within billing, vendor payables, reconciliation and other departments where needed
• Mentors, coaches and evaluates management staff to foster strong working relationships within and across departments as well as demonstrate leadership success.
• Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints

Knowledge, Skills and Abilities

• Exposure to SOX controls and the management of SOX controls
• Understanding internal controls, audit readiness, and compliance frameworks beyond SOX
• Strong experience with Excel and PowerPoint with knowledge of project management
• Ability to operate effectively in ambiguity, setting direction where standards or processes are evolving
• Ability to challenge the status quo and drive sustainable process and control improvements
• Knowledge and understanding of finance and accounting concepts
• Must possess strong verbal and written communication skills. Ability to present their point of view in varied business situations
• Ability to effectively manage multiple projects with overlapping tasks
• Excellent problem-solving skills with the ability to drive continuous improvement
• Knowledge of Lean, Six Sigma, or continuous improvement methodologies
• Working knowledge of billing systems, ERP platforms, and downstream financial reporting impacts

III. Qualifications

A. Required Qualifications

• Bachelor's Degree , or equivalent experience, in Quality Management or similar area of study
• 5 years previous experience.
• 3 years in a management/supervisory role.
• Lean/Six Sigma Certification
• PMP certification

B. Preferred Qualifications

• Experience working with and driving change across cross-functional departments including sales, sales operations, customer service, billing, credit, collections, finance and IT is a plus.

IV. Physical Requirements

• This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

The expected base pay range for this hybrid position is $95,700-$120,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.


If this sounds like the opportunity that you have been looking for, please click Apply.

About Us

ABOUT WM
WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas-to-electricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavy-duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.


For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.


Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA-approved alternative.

About the Team

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family - from benefits, to resources and engagement activities.


We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.